Hunter Volvo Cars

I went to buy a used Volvo that was in my price range. It was my third trip there - a long drive. It shocked me that I would pay the same for an $18K car as I would for a $26K car. Also, the interest rate went from 6.99% to 12.99%. I attribute this to the sales manager, Steve, who did nothing to help me. I’ve never experienced a sales manager who would not work with someone who clearly wants a vehicle. The only good thing about my experience there was Neil. Also, the employees I worked with are not included on your list. Might be time for an update.

Check engine light came on this morning, so we took the car to Hunter Volvo with our concern. Man in service comes to us and says, “Sorry. We don’t want to look at your car because you didn’t make an appointment. We’ll have someone call you.” Me: “I tried to make an appointment. You didn’t answer your phones after a ten-minute hold.” Man says, “may I see your phone?” Hands over phone, he scrolls and sees where yep…We tried to call. But first, he had to see if we were lying?? Really? I ain’t lying to you, Dude. So, here we go into a holiday weekend with a check engine light on. Am I annoyed? Yep. And that’s my opinion.

We were badly in need of a tire repair and a low-beam to get out of town and headed home on the final morning of a vacation rental in nearby Mills Valley. Austin and Taylor -- I believe were the service reps we dealt with -- got us quickly taken care of when we really needed it.