Volvo Cars of Charlotte in Charlotte including address, phone, dealer reviews, directions, a map, inventory and more

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7040 E Independence Blvd
Charlotte, NC 28227

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Sales: 704-563-1000

Used Cars: 704-563-1000

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 7:00pm
Tue 10:00am – 7:00pm
Wed 10:00am – 7:00pm
Thu 10:00am – 7:00pm
Fri 10:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Volvo Cars of Charlotte

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

44 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Volvo of charlotte services dep

Reviewed by Tom from Charlotte ncDecember 17, 2021

On 12/16/21 i took my xc60 for diagnostics went in i was greeted by a service consultant told him i need this car to be checked out for check engine light and get a report the answer was that thay cant do it till two or three weeks lat and its going to cost me $185 per code so multiple codes will be around $700 to$800 just to plug in the OBD and read them then said if you like to leave it but not sure when we get to it i told him just bought the car with 7 day warranty i have two days to scan it to know what’s wrong with it i was told to take it to University Volvo they are a much smaller dealership they can work on it faster Tom the manger said you know when you buy a newer car from auctions its there because it had problems. I took my corvette to Hendrick city chevy a full diagnostic was $98. Hendrick lexus $98. Hendrick Mercedes $225. Only volvo you go in blind $700 to 800 and i was sent to a different dealership across town

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor Service

Reviewed by Frustrated from MonroeNovember 18, 2021

We were given updates only when we requested them. Updates were brief and not very informative- we had to specifically ask for more details/information. Our car was towed there and we only knew it had been delivered because the tow truck driver communicated that. We had to call and ask if it was there and what the status was. Overall a very frustrating experience. We expect more from Volvo. We love the car but NOT our service experiences with Volvo of Charlotte.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Poor Service after Sale

Reviewed by Chris from Charlotte, NCOctober 27, 2021

hen I purchased my car less than a year ago, I was “sold” the first class service I would receive which included a loaner/courtesy vehicle and valet service. I received neither. When I called to schedule my appt the woman was very short and curt with me when I asked her about the possibility of a loaner. All she said was that no loaners are available. I explained to her that’s not what I was sold but she didn’t seem to care. I inquired about another day and she said due to COVID, no loaners and no valet available. Much to my surprise and disgust, as I was sitting in the waiting room for my vehicle to be serviced, I heard an employee talking to a customer on the phone about lining up a loaner or valet service! I was also told my service would only take an hour to an hour and 15 mins. I sat there for over 2 hours! I was not at all impressed with my first service experience at Volvo of Charlotte. It fell well below my expectations.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 3

Buying Process 5

Quality of Repair 3

Maximum rating = 5

About Volvo Cars of Charlotte

Thank you for visiting the Volvo of Charlotte website. We are a family-owned retailer in the Volvo business since 1977. We are genuine Volvo enthusiasts and owners who appreciate the brand for its premium quality incredible safety engineering efficiency and reliability. Whether you are looking for a New or Pre-owned Volvo or Parts and Service on your current Volvo our friendly professionaland experienced staff is ready to provide you with all the help you need.

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