Volvo Cars of Huntington

What a AWFUL experience Huntington VOLVO provided! Very unprofessional. Being a Volvo guy my whole life this was beyond what I’m used to. As a responsible adult and someone that takes professionalism seriously I do my do diligence and hire a babysitter, plan my trip to drive 3.5 hours away to make sure I’m on time for the appointment that this so called dealership set up for me. Now mind you this so called REAL Volvo dealership should know what cars are on their lot. A real manger that’s a TEAM guy will meet with his staff and go over what was sold the day before and what’s in the “pipeline”. So I just made this trip and drove the 3.5 hours only to get a phone call 12mins from arriving saying the car was actually sold the day before. WOW. 1. This tells me that they do not know what actually is on their lot. 2. There is no TEAM atmosphere at this dealership 3. Spoke to “Manager” all he wanted to know was what was the person name you dealt with. So obviously the sales person will get reprimanded but that shouldn’t be the case here. YOU are the Manager!!! Have a team meeting prior to the start of the day and go over inventory and what was sold the days prior. If you can’t have that done it’s your job to get a email out to YOUR staff and figure it out!!!! Wow just pure bush league 4. No customer service “oh ummmmm looks like the internet didn’t get updated quick enough. Yeah the World Wide Web is actually pretty quick figure it out! 5. Can’t blame COVID on this one or your mayor/governor either. It’s on you PAL 6. Take responsibility on this and grow from your mistake sir PETER! 7. How can you make this right is the big question?

I leased a Volvo XC 60 2019 yesterday and I had a great experience. Robert, Jeff and especially Frank were wonderful. Frank took his time to go over the car in details without rushing. I definitely recommend to everyone that it is looking for a great car to go to Volvo in Hungtinton.

We had an great experience there , salespeople was very warm and welcoming, even the used car manager , made me very comfortable. He tried to get me into a used car , something I wanted , and didn't try to pressure me into something I didn't desire. I would recommend this dealer to anyone , they were a great help .