Volvo Cars Princeton

I had a bad experience, but would give them another chance. I had my Polestar 2 in for service. While they fixed the computer problem under warranty and kindly replaced a missing trunk cover lift cord, I was left waiting much longer than told. I finally went back to the serve area to check the status of the car and saw my keys on the desk of the "dedicated polestar rep" who had apparently gone to lunch. They quickly finished my paperwork and brought my car around. As I went to my car they made sure to tell me to give them 5s and 10s on the survey, When I got in the car I immediately notice the grease smears on the windshield and all over the left side of the car.if you have people dedicated to cleaning cars, You would think they would notice when you can't see out of a car to drive it safely home. The car was rewashed, but not well enough, I had to simple green the car when I got home, needless to say I never received the survey.guess they don't like neutral/bad reviews. So guess I have to leave my experience here.

Incredible team at Princeton! DwVaughn was amazing and helpful, I appreciate the transparency and quick response. Colby is a Volvo genius! He was super helpful and patient when walking us through all of the settings and features. This place has my business for life!

Customer service is terrible. The car I purchased is good, however the temporary registration expired. I called to check on the status of my registration plates, got the run around. Seems like they forgot to order or pickup my plates. Left messages and emails over several days, no reply back. Only person that would talk to me was the front desk girl. She had no information to provide. After frustration over a few days, she told me my plates were in, I asked to mail them to me, they told me they would, at the time of the sale. She told me I live 45 minutes from the dealership, I have to live a hour away for them to be mailed. So I guess, I need to drive the car to the dealership, to pick up my plates, with the expired temporary registration. I have purchased many cars over my life, never had customer service like this. Pathetic!!! My next drive to Volvo of Princeton (Lawrenceville) will be my last!!!!! They made in error in getting my plates, and refused to make it right by mailing them and keeping their word that they would. Buyer beware!!!! Find another dealership!!!!!!!!