Volvo Cars Princeton in Lawrence Township including address, phone, dealer reviews, directions, a map, inventory and more

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2931 Brunswick Pike
Lawrence Township, NJ 08648

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Sales: 732-515-6125

Used Cars: 732-515-6125

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 4:00pm

Reviews of Volvo Cars Princeton

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

58 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unprofessional

Reviewed by Pat from Princeton,NJMay 17, 2021

Went in looking to lease. Had a few months before my current lease was up and got told to come back closer to time it was up but, was given a price. Few months later, went back in and got another price (higher) and was told that was that. I called and spoke with original sales guy (who had become manager and passed me along to someone else) and he said he could at the very least give me the price his sales girl quoted me and no problem will give me more miles like I needed. That was my worst case scenario and only he could do this , since he’s the manager, but call back in 3 days when it’s the beg of the month and they would for sure at least give me the deal he quoted. When I called back, he wouldn’t answer my calls, never called me back after my voicemails for 2 days and now back with Kathy, who gave me a higher price! She was condescending and Jason, now manager, did not follow up or even return my call and flat out lied to me.FORTUNATELY, I decided to call another dealership and I ended up BUYING a car!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Pat, we are sorry to hear about your feelings towards our dealership. We know that you were working with us last year when we had a lot of incentives on the 2020's and the Costco Program available. Volvo programs on leases change from month to month. We always advise our clients that the programs are subject to change on a monthly basis if the transaction is not executed by the close of business on the current month. The sales manager Jason had lots of correspondence with your husband and keeping him in the loop of all the programs that were available. We are a very transparent dealer and have some of the best ratings out there. We went above and beyond to try to accommodate you and your family. We feel this review is unfair and unjust to our store and we are not responsible for your passing on the deal at that particular juncture as well as calling us liars and unprofessional. We informed you the programs were not going to last and after reading your review, we are sorry we could not come to an agreement on price. We do not believe that this review reflects our staff accurately, especially Kathy and Jason. We feel that this review should be removed respectfully. Both have very high marks and are some of the best people in the business. All the best and good luck with your new vehicle. Thank you, Christopher Long

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Outstanding review

Reviewed by Barb H Kelly- from Princeton NJJanuary 13, 2021

Really outstanding dealership and product. I have never had such a wonderful experience purchasing. Briana Small and Jason Domenichetti are delightful to work with. The Volvo XC60 is an incredible machine, really love the car! Volvo has thought of everything. Really great for all outdoor trips. Has wonderful ride.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your very kind review, Barb. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Briana and Jason here at Volvo Cars Princeton.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Whoever makes appointments is not very professiona

Reviewed by Shannon Fenton from Princeton, New JerseySeptember 21, 2020

Horrible customer service. Made an appointment to look at a car, drove from over an hour away, was 10 minutes early only to see the vehicle we came for sitting in the garage being detailed because it was just sold! They didn't even bother to call us and tell us not to come. If you want to use them just go there, don't set yourself up for a huge disappointment and waste of time, money and gas like we did! Very unprofessional! And all we got was a simple "sorry that happened". What a joke.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, I am sorry to hear about your experience with our agency. We pride ourselves in outstanding customer service. Unfortunately, you did not provide your telephone number on your inquiry and emails bounced back. I think it's unfair that you speak the way you speak about our store without providing the necessary information to contact you. We accept credit card deposits from clients to ensure the vehicle is available to you upon your arrival to the store. Used cars are in high demand and do not last on our lots. There was no phone call to us prior to your arrival to ensure availability and to reserve it. We were the lowest price in a 1000 mile radius and had over 40 inquiries on this particular vehicle in a matter of 72 hours. We had a customer write a check for the car 20 minutes before your arrival. You had every opportunity to reserve the vehicle with a credit card deposit. It's a first come first serve basis. Next time please provide a phone number to whomever you wish to do business with so you can communicate with them.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Volvo Cars Princeton

Welcome to Volvo of Princeton. Our large inventory and wide selection of models along with competitive pricing allow us to make you a great deal on the Volvo of your choice. At Princeton Volvo our goal is to assist you in making a confident decision. Our friendly professional staff members are here to answer your questions and listen to your needs. The Long Family has owned & operated Princeton Bridgewater & Edison Volvo since 1982 - It is the largest Volvo dealer group in the USA. We are dedicted to providing the finest new & used car purchasing experience possible.

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