Fantastic XC60 buying experience
Reviewed by Joanna1224
in Newton, NH
July 24, 2020
I was interested in trading in my vehicle (which I loved) for something with more current safety features. I drive ~100 miles/day for work, in traffic, so I need something safe, reliable, and comfortable. I’m now in a position where I am able to afford the next level up vehicle, so researched and test drove the GMC Acadia, VW Cross Sport, BMW X3, and Volvo XC40 and XC60, as well as looked at Audi and Mercedes.
My experience at Exeter Volvo was by far the best of the bunch, which is saying a lot because I’ve bought my last 3 cars from the same salesman at GMC, who gave me his family discount last time. VW was so disinterested in selling me the car. BMW was super hard core pushy.
My husband and I stopped by the dealership on a Sunday, thinking the dealership was closed. To our surprise, they weren’t. We worked with Mike Hart, who has extensive experience with Volvo. After discussing what I was interested in, we test drove the XC40 and then the XC60 Inscription T6. My trade-in had ventilated seats and we test drove on a 95F day, which made me realize ventilated seats are now a must feature for me. Mike spoke with Adam about stock availability and they had one demo available with the seats I was looking for. We returned 2 days later to test drive the XC60 Inscription T5 and I was instantly impressed. (Massage seats! Driver AND passenger?!?! ) My husband has been a mechanic for 35 years and worked on race cars. In 21 years I have never heard him say “I love this car” until this test drive. When we got back to the dealership, I signed the paperwork and scheduled the sale for Saturday.
The entire process was friendly, informative, and supportive. I felt like Mike and Adam truly wanted to find me the car I wanted and didn’t try to sell me anything else. I also feel like I got a fair deal and was treated respectfully during negotiation. Adam even saved me an extra $1K because of the company I work for. They had an opportunity between test drives (Sunday and Tuesday) to sell to another customer and gave me first dibs. That spoke volumes to me.
The car was a demo with 500 miles. Not driven much, but did have some interior scratches and blemishes. They put the effort in to make the car brand new again, to my complete satisfaction. I was really impressed with their commitment to making sure I was a happy customer.
The finance experience was great. I probably could have gotten myself a lower interest rate through my credit union, but it’s was good enough and easier to go through Volvo. Leo was fantastic, straight-forward, and trustworthy. I did end up purchasing both an extended and tire warranty, and I feel good about that decision.
Yesterday was my first commute to work in the new car. I am in love with this car! It’s amazing, has everything I was looking for and more. I’m exceptionally happy with my purchase and the overall experience. I plan to bring my car for service to Exeter and foresee myself being a repeat customer.
Great Experience
Reviewed by Bob Caron
in Litchfield, NH
June 14, 2020
Bought a year old 2019 S60 T6 Inscription last week from Ollie. Very rare combo of options. Had been looking for months for just the right car...incl BMW, Audi, MB, also. From my first email to Rich the Sales Mgr, thru all follow up communications and visits with Ollie, Don the Used Car Mgr, Dan the owner, and Pierre in Service everything went perfectly. Pricing was excellent (2 other nearby dealers weren't close on lesser cars), everyone was very professional and friendly, and of course observed all COVID protocols to a "T". The other 2 dealers are much closer to where we live...I still highly recommend making the trip to Exeter. GREAT EXPERIENCE! BTW...I sold cars for several years. I know what I'm talking about.
Worst service ever
Reviewed by Rob
in Dover, NH
June 13, 2020
I was unable to respond to my original post, but after driving this defective car for 2 years, being rudely treated by the staff, and their inability to fix it, I moved. My new local Volvo dealership diagnosed the problem in an hour, had the replacement part overnighted. There was a temperature sensor in the hvac system reading 20 degrees higher than it should have. Checking the sensors for an hvac problem seems like the first step you’d want to try. Volvo Cars of Exeter failed at both customer service and basic trouble shooting.
