Volvo Cars West County

Greg Hutton and the West County Volvo team did an excellent job taking care of me.

I'm located in NJ and have bought several vehicles remotely over the years. I'm not new to the process, though I have bought either brand new vehicles or enthusiast type vehicles that are owned by very OCD people. This time was different. This is a cautionary tale when dealing with WC Volvo, at least on the used car side of the house. I asked a lot of questions, asked for videos and extra pictures of the certified used XC60 I was interested in. I got those pics, but what I did not get was any acknowledgement of prior body damage and paint work on the fender and hood. To be fair, they did tell me about paint repair on the lower front bumper, which I was ok with. After the car arrived, I thoroughly cleaned it as it was clearly not washed in a very long time. This revealed the front passenger fender was repainted in a different shade. Whoever did the work did it hastily, blending it onto the hood - unfortunately a terrible job. This did not come across in pictures, nor did WC Volvo disclose it. If they had, I simply would've bought a different XC60. But now I have a car that is at least 2 shades of red. I purposely did not negotiate the price because it was presented as being in excellent condition and paid in cash. The response from the used car manager? (I feel I should leave his name out of it for now) To paraphrase "we have our paperwork, it's not my problem". The law is on their side, but it just feels awful to have been "had" on this deal. He did offer for me to return the vehicle, with transport fees paid by me, and they'd refund my money. I felt that was too big of a risk with a dealership I now have zero trust in. Ship the car back, wait for a check? The result could very well have been no car and a loss of $31k cash with no remedy but to sue. I'm unwilling to take that risk, and they can smell it. Giving WC Volvo 2 stars because the car appears to be mechanically OK (but then again it needs to be in order to be sold as a Certified by Volvo vehicle). However, the condition aesthetically was abysmal, and I will need to get this problem professionally remedied by a local body shop. So 2 stars it is. Big ol' bummer.

Service was excellent. Staff very friendly. Would highly recommend. West County Volvo is the best.