1795 Maplelawn
Troy, MI 48084

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Sales: 248-458-2000

Used Cars: 248-458-2000

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Suburban Volvo

Overall Rating:

2.9 (out of 5)

93% recommend this dealer

517 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not trust their service repairs here.

Reviewed by David from Troy mi May 09, 2024

Do not trust their service repairs here. Terrible customer service. Privately owned so it’s their way only. Do not care about the customer at all.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello David, We want to make sure you have the correct store as we do not have you in our system. If you have any questions contact me at your earliest convenience at the contact provided below. Michael Bakaturski - Service Manager - mbakaturski@suburbancollection.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Chris is always a pleasure to work with!

Reviewed by Bernie FMay 04, 2024

Chris is always a pleasure to work with! My work gets completed on time and as promised. I bring two Volvos here and Ed (mechanic) knows them inside out.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Bernie, it's great to know that Chris and Ed have been able to provide you with such reliable service at Suburban Volvo Cars. We appreciate your trust in us for both of your Volvos!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Brought my car in for a variety of repairs and

Reviewed by DisappointedApril 04, 2024

Brought my car in for a variety of repairs and maintenance including replacing the front brakes and drums as well as replacing front strut mount bearings. With my reservation, they provided a loaner which worked out well. Repairs were completed in a fairly quick manner. I returned the loaner, paid, and was sent on my way. Upon arriving home I decided to take a closer look at the work done. I noticed that one of the three strut mount bolts that help hold the front suspension to the car was sheared off. It’s a safety concern and I’m disappointed that they would return a paid for repair to a customer in this condition. This also makes me question if the fluid changes I requested were actually completed. I returned to the dealership first thing the next day to point out the problem. They did not seem overly concerned or apologetic. They did set me up with a loaner from their “B” fleet and it took them another two days to complete the repair. TLDR - Inspect your car closely after having a repair done at Suburban Volvo or find somewhere else to service your car.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We apologize for the inconvenience and understand the importance of completing all requested repairs thoroughly. I'd like the opportunity to speak with you about your experience in more detail. Please reach out to me below when convenient, thank you. Michael Bakaturski - Service Manager - mbakaturski@suburbancollection.com

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Suburban Volvo

ABOUT SUBURBAN VOLVO CARS IN TROY, MI About The Suburban Collection The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations. We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Volvo Cars.

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