Volvo
New Car Dealership in West Springfield, MA
Overall Rating
4.7/5
Read dealer reviews
In 1974, Robert Cartelli opened the first Fathers & Sons dealership in West Springfield with only six employees. The initial franchises included Saab, Volvo, Audi, and Porsche. Volkswagen was added in 1991, and the Kia franchise was taken on in 1997. Fathers & Sons was built on traditions handed down from generations past, and the values with which the business is operated permeate every aspect of the company hierarchy. They value their customers and are committed to not only meeting but exceeding all expectations.
Fathers & Sons Volvo Cars also has a service department if you need ongoing support with your new Volvo, Fathers & Sons Volvo Cars has Volvo-trained mechanics and uses the highest quality parts. If you are in West Springfield, Fathers & Sons Volvo Cars should be your dealership!
Fathers & Sons Volvo Cars Reviews
Overall Rating
4.7/5
53 out of 56 people recommended this dealer
Overall Facilities:
4.2/5
Great experience and customer service
Reviewed by Chris
in Connecticut
September 30, 2019
Great overall experience, Emmett was a patient non-pushy rep. Working with the team I got what I was looking for overall. The manager Norman was great to work with an took the time to price up multiple options plus walked me through the specific details of his math when I challenged the logic of the lease model. No hiding behind the desk :) They could hand out more "swag" to a customer when picking up a new car.
Great atmosphere without the pressure
Reviewed by Dessylu
in Groton, CT
May 20, 2019
I'm extremely happy with the service I received while recently purchasing my new car. It was an enjoyable, not stressful, experience during this. Unlike most car buying experiences. Staff is knowledgeable and very willing to answer or find the answer to any question I may have had whether big or small. Joe DeLiso was phenomenal, knowledgeable, prompt, and very accommodating. Tony in finance was awesome in explaining and laying out the details of my financing in which he found the best interest rate for. Never once did I ever feel that my questions, etc. were bothersome or pressured. Because of the great staff and experience, my parents who are also looking to buy a car, are turning to Joe DeLiso and the staff for this. I highly recommend Fathers and Sons Volvo to those who are looking for that "enjoyable experience without pressure." I will definitely be a return customer in years to come.
1st class customer service
Reviewed by 19bwb67
in East Hampton CT
October 03, 2013
I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespersons name was Derek. He was friendly, knowledgeable, and professional. We took a test drive in the 2007 BMWxi I was looking at and quickly came to an agreement on price. Afterwards, I realized that since the car was barely ready to be shown they probably would have rubbed out some of the dings that the car had. I called Derek the next day and asked if he would have their “ding guy” fix the dings he could. Even though the sale was already finalized and he didn’t have to, Derek took it upon himself to go the extra mile and looked into it for me. Sure enough he was able to get the Dealership to fix the dings even though it was going to be extra time and expense on their part. Then 3 days after having the car the service engine soon light came on. They offered to drive me a loaner all the way to Meriden CT where I work and bring my car back to fix it. I again notice a problem with the lumbar switch popping off/broken. At this point I was dealing with the service department and ended up dealing with a Sales Manager/Rep named Kevin. I explained the problem to Kevin and he agreed to try and have it fixed for me. Since this was not a safety issue, they were under no obligation to fix this $400 item. None the less, Kevin came through for me and didn’t charge me a dime. By the next day my car was delivered back to me at my workplace in Connecticut and the loaner was taken back. What can I saw but WOW! I can’t remember the last time a company was willing to so far above and beyond just to make things right. Even after the sale! If your ever in the market for a car and want to deal with a dealership that truly understands Quality 1st class service, Fathers and Sons is the place to go.
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