Volvo Cars of Plymouth

I am writing to express our extreme frustration with the experience we’ve had following the purchase of our vehicle from your Plymouth location. We purchased the vehicle knowing it required a part and were told it would arrive within one to two weeks. However, after that initial conversation, communication completely broke down. We received no updates for the first two weeks of October and only learned—after we reached out to the salesman—that the expected date had changed to October 16th. When we still heard nothing, I personally contacted Sonny, who then referred us to someone else citing family emergency. My husband later called and spoke with his wife (who was at work), who said we would receive a call back. Eventually, we were informed that the part will not arrive until November 6th. This is unacceptable, especially given that our first payment is due November 14th, and we still have not received the vehicle. The lack of communication, follow-up, and accountability from the Plymouth team has been incredibly disappointing. This situation has caused unnecessary stress, financial strain, and disruption for our family. At this point, we are seriously considering withdrawing from the deal altogether due to the ongoing delays and lack of care shown throughout this process. We ask that someone contact us immediately to discuss a resolution.

This was the best experience buying a car that I have ever had. Mark Quersher was extremely accommodating during every step of the way. He is an amazingly kind and patient sales person, I highly recommend Volvo Cars of Plymouth for your next choice when considering a new or used vehicle. An added bonus is the beautifully designed showroom.

I have purchased several vehicles over the years and Volvo of Plymouth is by far the most professional and easiest dealership I have ever dealt with. Sonny and Joel are amazing and found me the car I wanted and gave me a great deal on my trade. The process was seamless! I will absolutely recommend them to everyone looking to buy a car. They will find you what you want, quickly and without any stress. I will definitely use them when purchasing another vehicle! Thank you both for such a great experience!