Bernardi Volvo

We were told that the new C40 EV car would charge at a fast charger at 150 KWH and about 35 minutes from 20-80%. Our car has averaged 50KWH and 1-1.5 hours sitting at a fast charger. We've called and asked about this and they tell us there's no problem. We've had the car serviced for this problem and they tell us nothing was found and that's the way this car charges. It's a pricy car to be sitting at fast chargers for hours at a time making this car unsuitable for any trips longer than 50 miles in distance and expect to get home without sitting at a charger for over an hour. Their service department is doing nothing for us. Not what we should have to manage for a car that we spent almost $70,000 for. Unacceptable. Don't buy this car or go to this unresponsive dealership. Either Volvo is lying about the charging of this car or Bernardi doesn't want to fix the car of know how to fix the car.

Once moved from Wellesley to Natick, overall quality went down significantly. Anything beyond standard service is a nightmare. Repairs where you have to bring vehicle back, charges for”free” loaner appear on your without any notice. When talking to service managers, it’s like talking with 1-800 number, the only thing that’s clear is that they value me as a customer just don’t want to do anything about it :).

Chris, one of their sales associates should be fired. He was very rude to me when he explained the services performed on my car. He yelled at me. He went further to falsely accuse me of being "aggressive" and "fighting" with him. On the contrary, I was cordial when I explained the condition of my car to him. Additionally, my car is in worse shape after the service. While I can pair my phone with the car and make calls using the central console, I can longer play music or connect Goggle Map to the car.