Bernardi Volvo

Joyal in service is excellent to work with and I truly felt taken cared of. Prompt and attentive and extremely knowledgeable

I can’t speak for the dealership as a whole, but the service lane is awful. Scheduled our Volvo for 50k mile service in advance, requesting a rental in the interim that can accommodate car seats. Drop off day, they forgot about the rental - waited 2 hours for their Enterprise partner to show up. Volvo had told Enterprise rep we were a “walk-in” and needed a car same day… not true… it took them a while to get a car that could fit car seats. Inspection report comes back… it’s pretty egregiously pricey, but whatever that’s not all that surprising for a Volvo. $900 for a battery replacement ($260 battery) is, however, overly excessive. Report said our battery had 60% left, and it had shown no issue even in the low temps we’ve had, so I politely declined a replacement. Rest of the work was done pretty quick to their credit. Pick up the car 2 days after drop off, turn it on… immediate red warning indicator comes on that the battery is failing and to “stop safely.” I go back inside, “hey, this warning light came on when I started it can someone come check?” Rather than checking, the delightful lady at the service lane comes out with my receipt (over 3k of work, mind you)… “Well? You declined the battery replacement!” Ma’am, my battery was not dead when I brought it in 2 days ago. She couldn’t have been any more rude. I bought the battery on my way home for $260 and replaced it myself in less than an hour. If this place is hiring for $600/hr, count me in… as long as that lady isn’t there anymore. Thanks for the other service, we won’t be back. 👍

James was incredibly helpful.He very clearly explained the services that were being delivered and kept me posted on the status...the work was completed about 30 mins before the estimated time he provided...which was a pleasant surprise.