Volvo Village of Danvers

This was my first time bringing my car to Volvo Village Danvers and I couldn’t be happier. Rodents chewed through wires on my engine harness and the car had to be towed in. I called to see if they could take it in on short notice, having never serviced my car there before, and they were very welcoming and accommodating. They even worked with my insurance adjuster to get the work approved. Gladys was my service advisor and she was very helpful and communicates well. They ended up needing the other 2 keys to my car, and she had a technician stop by my house on their way home to pick them up! Really great service! I’ll be bringing my car here for any future repairs/maintenance.

I signed a lease (with option to buy at the end) in November 2023. The dealership honored two significant incentives that had recently expired, and covered the first month due to an issue with the credit card. They have a wide variety of cars available and I am very happy with the car I ended up with. The people were pleasant, explained all the terms and details and worked with our schedule. Very good experience!

I had the worst experience of my life at Volvo Village. Rude doesn't begin to describe how I was treated. My safety features were no longer operating correctly and I reported this to the Dealer and their Corporate Office. Sadly, i ended up having to hire an Attorney and luckily, my case was settled with the Corporate Office and I was able to work out a deal for an early termination. Because the G.M. wrote an extremely rude letter that I am not welcome there after I voiced my concerns, I went to another location to return my lease. What surprised me most is I have heard the worst things about this dealership. After going to another location to turn in my vehicle, it was night and day different. Be wary! False promises, and rudeness. Thankfully, I am done with Volvo and have already purchased a luxury vehicle.