61 N Beacon St
Allston, MA 02134

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Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Boston Volvo Cars

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Great experience buying used x90.

Reviewed by lynne from FraminghamOctober 08, 2024

Great experience buying used x90. Patty in sales was great and trally knew her stuff! michael in finance was exceptional in every way

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

No Service Excellence Here

Reviewed by blreg213 from Boston MAOctober 27, 2023

Extremely dissatisfied/disappointed with our service warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a used 2017 XC 90 (40,000 miles) in 2020. Since we purchased the car we have had 3 service bills that were not covered by the warranty (A $700 hood issue that caused rain to leak into the passenger side, a phantom $200+ charge for “software updates” , and now more recently a seatbelt repair that totaled $1,300 ) none of which was covered by our warranty. Do not fall for any high pressure tactics the $5,000 we spent for this product was a complete waste. On our more recent experience with the seatbelt repair, after driving home from the dealer, we realized the service team didn’t bother putting back the trunk side panel and left remaining parts in the back of our car. Mind you that we were given the car back a day later from the day that we were originally slotted to receive the car. I relayed feedback to Volvo about the lack of execution and asked for an email address to send pictures to so that I could understand what to do with the parts and ensure the repair was finished. They said that they would have someone call immediately, we have not received a prompt response and it has been now over 48hours since we have received. Better off avoiding this dealership entirely if you’re a Volvo owner and take your service business elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Staff just didn't seem to care. Worst experience!

Reviewed by Alex from Boston, MAJanuary 29, 2023

Long story short, I recently had the worst experience at a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the service was never stellar, it was more than acceptable. Keep in my car is a company vehicle, so cost/unnecessary repairs/etc. did not factor into my rating at all. You can read the details of my interaction below if you want. I dropped my car off Wednesday morning for an appointment for 10k mile service and a broken wireless charging pad. The communication from the my CSR was absolutely terrible and infrequent. Anytime I was told they’d text me with an update, they did not. And throughout the day Friday (yes, they still had the car Friday), I heard nothing at all. Finally I called at 4:30pm Friday afternoon and after ten minutes on hold, they told me they’d have to keep the car for the weekend. When were they going to tell me this??? I requested to speak with the manager. I never received a call. Your mileage may vary, but if you live anywhere near another Volvo dealer or anyone capable of servicing the brand, I’d consider going there instead. DETAILS Wednesday - 9:30am drop off - Informed CSR I could pick up midafternoon or after 5 - Told by CSR she’d text around noon. She did not. - Received text at 5pm – “Vehicle will be completed tomorrow” Thursday - No communication in morning from dealer - I texted at 9:30am, update? Reply was we are looking at completion later today. I will text in a few hours for eta. I did not receive that update. - I texted at 3pm – update? Answer: it is a work in progress, looking at end of today. Possibly the next morning. - Received text towards end of day that would need another day. Friday - no communication from them until I texted at 11am. Update? Answer: still working on contacting the fleet management company (really, after 3 days?) plus “other recommendations.” I said I really needed to know if I could get the car today as I need it for the weekend. - No communication at all for the rest of the day until I called at 4:30pm! On hold for ten minutes, then I hung up and called back. CSR informed me the car would need to be held on to for the weekend. I said that was unacceptable and wanted to speak to a manager. After a time on hold, CSR came back and told me someone would contact me. I asked who and she said either the manager or my assigned CSR. I said no, that I wanted to speak to the manager and she said ok. - Text from my CSR at 5:10pm. I told her was I was extremely dissatisfied with the service, I needed the car for the weekend, and I wanted to hear form the manager. She said it was after hours. I asked if that meant I would not hear form the manager. No reply. Maybe I’m being too harsh, but I feel this complete lack of communication and seemingly lack of caring that I am without my car is simply unacceptable for any car dealership, not to mention a supposed luxury brand that won some award in 2019. Not this year I suspect. They really just seem like they couldn’t care less.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Boston Volvo Cars

Think Volvo Think Village.

Welcome to Boston Volvo Village a member of The Village Automotive Group of Greater Boston. The oldest & largest Volvo organization in New England we are the area's proud home for genuine Volvo New & Preowned Sales Service Parts and Accessories. We pride ourselves on our customer service which stems from our founder Ray Ciccolo's belief that treating employees like family emboldens them to go above and beyond for our customers.

We encourage you to come see why Boston Volvo has been the best since 1957. You'll find us conveniently located in Allston/Brighton along with our sister location in Danvers.

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