5395 Nottingham Drive
White Marsh, MD 21162

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Sales: 410-970-6267

Used Cars: 410-970-6271

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 9:00pm
Tue 10:00am – 9:00pm
Wed 10:00am – 9:00pm
Thu 10:00am – 9:00pm
Fri 10:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Koons Volvo Cars White Marsh

Overall Rating:

4.3 (out of 5)

88% recommend this dealer

387 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst experience of my life!

Reviewed by rhdesigngroup2February 11, 2024

Worst experience of my life!! I had been working with John Demartino for over a week, we agreed on the financing, he requested my wife be part of the transaction, I had my checkbook in hand, we drove over two hours from DC, walked into the showroom expecting to drive home in a new used Volvo, John Demartino approaches us and tells us our car had been sold! To make matters worse, John Demartino had two, what looked like homeless people follow us to our car. Ouch! Robert Hetem (202-276-6611)

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Robert - I'm really sorry to read about your experience. This certainly doesn't sound like the level of service we aim for, and I apologize if there was any confusion or miscommunication during your visit. We'd appreciate the opportunity to discuss this further with you directly so that we can better understand what happened here and work towards a resolution together. Please reach out at your earliest convenience. Thank you, Sharon Biscotti - Customer Relations Manager - +1 (410) 363-3333

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience.

Reviewed by Bob TJanuary 27, 2024

Great experience. Tommy in sale and Rovall in finance took great care in my purchase on my XC40 Recharge. Highly recommend these guys.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Bob, it's fantastic to know that Tommy and Rovall provided you with such a positive experience at Koons Volvo White Marsh. We appreciate your recommendation! Enjoy the @xcXC40 Recharge.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Told them when I wanted.

Reviewed by SBCarter7088December 18, 2023

Told them when I wanted. When they found the car I asked for, they called me immediately. The previously owned suv was in pristine condition and a bargain price. I came in, signed the paper and the car was mine within a day.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're glad to know that you had a smooth and efficient experience with us at Koons Volvo White Marsh. It's great to see our team could help find the perfect SUV for you! Enjoy your new ride, and thank you for choosing us!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Koons Volvo Cars White Marsh

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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