10401 York Rd
Cockeysville, MD 21030

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Sales: 410-774-5372

Used Cars: 410-774-5454

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Bill Kidd's Toyota Volvo Cars

Overall Rating:

2.8 (out of 5)

92% recommend this dealer

702 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I purchased a Volvo S60 back in 2015 and since it had

Reviewed by SsadeghnasseriOctober 05, 2023

I purchased a Volvo S60 back in 2015 and since it had factory Guarantee for three years, I took it to Bill Kidds Volvo Service Department in Baltimore County. At first, they were doing reasonably good work, but as time went by the level of service went downward fast. While they were charging me for regular oil change and maintenance three times as the other shops, they failed to deliver what they had promised-such as providing me a rent a car while my car was being repaired, or washing my cars as promised because they claimed their car wash was broken or their cars for renting were no longer available. And in one occasion they broke a video camera that came on my car front without even acknowledging of its existence. Finally, I stopped going there. Fast forward to 2023, my instrument panel went black last week and my regular mechanic said that it needs to be fixed by Volvo dealers. I made an appointment to get the problem checked- the clerk told me that by the way, you seat belt is under recall warning, something that I was just being notified on! So, I said please book me for fixing the seatbelt and the instrument panel, which she did. Today, I go there (about 10 miles drive from where I live) expecting to get both problems taken care of while I am waiting. First thing I am told by their mechanic/manager is that I did not make an appointment for fixing the panel, only the seatbelt! Then, he says I might have to wait the whole day to even get them to look at the panel because there are other cars ahead of me. I am wondering so why did you schedule me at this time?! At the end, when I decided that I was not going to have them to repair my car, he started to say insulting and rude words. My advice is to stay away from Bill Kidd's Volvo service center. If you do good luck!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst Volvo dealer in md will never return No integrity

Reviewed by Dunnd798September 20, 2023

Worst Volvo dealer in md will never return No integrity service poor. Each time I had to take my vehicle there it was always some unresolved issue and I was charged ridiculously if it wasn’t for the fact they were the closest dealer and basically only one in my immediate area I would have never gone back here, The mechanic are not skilled as the claim. I had to resolve an issue they couldn’t figure out after numero visits back. I could write a book about how horrible my experience has been and how I feel like they Robbed me of my hard earned money

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

BATE AND SWITCH!

Reviewed by HUMPSWORLDJuly 24, 2023

BATE AND SWITCH!!! They don't have the vehicles they advertise everywhere, but they have plenty that are three times the price of the ones they advertise. Don't waste your time.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bill Kidd's Toyota Volvo Cars

Bill Kidd's in Timonium / Cockeysville is proud to be an automotive leader in our community. From the beginning Bill Kidd's has maintained a solid commitment to our customers offering the widest selection of cars and trucks and an unmatched ease of purchase. Whether you are in the market for a new or pre-owned vehicle we have the purchase and financing options that will help you find the right car and a car loan that works for you! If you are a first time car buyer or even have bad credit you can trust that Bill Kidd's will professionally fit you into the automobile of your choice.

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