Ourisman Volvo of Bethesda

People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.

BUYER BEWARE - POOR CUSTOMER SERVICE AND TOTAL DISREGARD FOR THE CUSTOMER Although I live in CT, I purchased the new Volvo V90 Cross Country back in June at Volvo Cars of Bethesda (Ourisman) in Maryland because it had all the options I was looking for in this model. POOR WORKMANSHIP: Prior to picking up the vehicle, Volvo Cars of Bethesda (Ourisman) did some recall work on the curtain airbags (DSPM recall R89714). As a result, they ended up breaking the interior panels and clips to the point where the panels were constantly falling off. I even found a loose bolt under the hood and some broken clips in the car. Since I live many miles away in CT, I had no choice but to have the car taken to a local Volvo dealer to fix the problems caused by Volvo Cars of Bethesda (Ourisman). While fixing the problems, the local Volvo dealer also discovered that, as a result of the poor workmanship by Volvo Cars of Bethesda (Ourisman) on the recall, both safety belts (driver and passenger) were also malfunctioning. POOR REGISTRATION PROCESS: Volvo Cars of Bethesda (Ourisman) assured me that the registration process would be smooth and fast. However, it took them 2 ½ months and numerous phone calls before I received the permanent registration. I went through two successive temporary registrations and I had to cancel a vacation due to their delays in registering my car with the Connecticut DMV. Additionally, I found out 2 weeks after the fact that the car was not even insured when I drove it off their lot! POOR CUSTOMER SERVICE: As with most new cars, many features are now “programmable” from a touch screen in the middle of the dashboard. However, Volvo Cars of Bethesda (Ourisman) did not even offer to walk me through the dashboard features, not even the basic ones, like navigation, media players or even the features that had safety implications. In fact, they didn't even answer the few questions I had about some of the dashboard features. I was really perplexed by this and felt like they just wanted me out of their dealership as soon as possible.