Royal South Mazda

Completely satisfied by competence and quality of service from problem identification through service. Thanks Mazda for Stu, Tony & Bob!

Never heard from them. Probably because I was turned down. Why do you give dealerships peoples information? They have been turned down to your website? That makes no sense.

Wouldn’t recommend. Went and looked at a Hyundai Elantra. I worked with Isaac, he was admittedly not very knowledgeable about the car I was looking at. Despite the fact that we had discussed the day/time I would be coming in, he seemed to know little to nothing about the car before showing it to me.I would have preferred that he had someone more knowledgeable/better able to discuss the car had worked with me. While initially showing me the car, I pointed out a missing panel inside the car which he said that there service guys would be able to fix. This missing panel was not specified online and is very hard to see in pictures if you aren’t directly looking for it. However, when I returned from the test drive and asked about the panel he had done a complete 180 in what he had said previously. Now, he claimed that it would be nearly impossible for them to fix that. If I had known that, I wouldn’t have bothered with a test drive because I wouldn’t pay thousand of dollars for a car with a glaring imperfection that would be a difficult fix. We also noticed before the test drive that there was an issue with the fob unlocking the passenger door. Isaac initially said that this was something that service guys would look at/fix, but after we returned from the test drive he said that car was being sold “as is.” If he had made it clear BEFORE the test drive, that the car was just being sold as is, I likely would not have wasted time test driving and could have gone to another dealership in the time I wasted there. During the test drive there was an issue with the brakes of the car which were reported to have been done in August. Due to this, Isaac (admittedly not a service guy) did a look for lot rust and found no evidence of any. When I expressed my concerns about whether or not it was lot rust ( which there was no physical evidence for) or an issue with the brakes being done well/correctly, or something else entirely Isaac was very dismissive of my concerns. He refused to even entertain the idea that there could be anything wrong other then lot rust even when we didn’t see any evidence of that. He made no real attempt to assuage my concerns and instead uncategorical denied that it could be anything other then lot rust. TL;DR: Would not recommend the sales staff. Knowledge about car and communicating with customers was severely lacking. Did not purchase from here. Based on other reviews, I would not go here is you are looking at anything other then a Mazda.