McGrath Volvo Cars Barrington

I had an incredibly frustrating and disappointing experience at McGrath Volvo. Despite authorizing only one credit inquiry, my credit was pulled three times without consent, negatively impacting my score. This alone is unacceptable. After negotiating and agreeing on a $5,000 down payment and 5.83% interest rate, I was informed during the same call that the car had been sold. Shortly after, a salesperson called to apologize and assured me the vehicle was still available and being held for me. However, on my way to the dealership, I was informed the terms had changed: the bank now required a $10,000 down payment due to my decision not to purchase a warranty—something I had previously confirmed was excluded from financing discussions. I resolved to finance the purchase through my own bank and offered to pay a deposit to hold the vehicle until the next day. My request was ignored, and within minutes, I was told the car had been sold. The lack of coordination among the staff and their inability (or unwillingness) to provide truthful, consistent information made this the most unprofessional car-buying experience I’ve ever had. This entire process wasted my time, caused undue stress, and left me questioning the integrity of McGrath Volvo. If you’re considering purchasing a vehicle here, I strongly recommend proceeding with caution. Based on my experience, transparency and customer care are not priorities at this dealership.

I had an incredibly frustrating and disappointing experience at McGrath Volvo. Despite authorizing only one credit inquiry, my credit was pulled three times without consent, negatively impacting my score. This alone is unacceptable. After negotiating and agreeing on a $5,000 down payment and 5.83% interest rate, I was informed during the same call that the car had been sold. Shortly after, a salesperson called to apologize and assured me the vehicle was still available and being held for me. However, on my way to the dealership, I was informed the terms had changed: the bank now required a $10,000 down payment due to my decision not to purchase a warranty—something I had previously confirmed was excluded from financing discussions. I resolved to finance the purchase through my own bank and offered to pay a deposit to hold the vehicle until the next day. My request was ignored, and within minutes, I was told the car had been sold. The lack of coordination among the staff and their inability (or unwillingness) to provide truthful, consistent information made this the most unprofessional car-buying experience I’ve ever had. This entire process wasted my time, caused undue stress, and left me questioning the integrity of McGrath Volvo. If you’re considering purchasing a vehicle here, I strongly recommend proceeding with caution. Based on my experience, transparency and customer care are not priorities at this dealership.

My experience with this dealership has been excellent. The sales team treated me with respect and became an advocate for me when my NEW Volvo was experiencing some minor issues. The service department was professional and was able to rectify the problem after several days. During that time, I had updates on the progress, was given a loaner at no charge and made sure that when I picked up my beautiful new car, I was satisfied. KE