Mercedes-Benz of Pensacola

Recently purchased a car from this dealership. My experience was very smooth. BJ is the BEST! Purchasing a car from out of stated can be stressful but BJ made my experience so smooth. He was very professional and communicated with me throughout the process as he stated he would. BJ made sure my car was ready for transport when the transport arrived. This was by far the easiest car buying process ever. Thank you so much BJ for all of your help.

Hello - I'm from Navarre Florida, names Chris / Car is 2024 s580. Had an issue with the internet in the car and the navigation system and a few other things. Because Fort Walton Mercedes was closer to me I started there. I waited there 5 hours they could not fix the car. The staff was nice, bottom line the car needed to be fixed. They told me a claim had to be filed because they need help from Germany because they couldn't figure it out and that could take up to 3 weeks to hear back AND Here is the key to your car. ! I took the car over to Mercades in Pensacola the next day and dropped it off. I talked to John also from Navarre in the Service Dept, he was very much in the know a real pro at his job. Next day 2:00 pm got a call the car was done ready to be picked up. There I met the tech guy who made it all possible Brandon. Talked with him, this young guy positively has the Magic touch explained everything to the letter. I'm very car savvy I,m also a collector with many high end foreign cars, I understand the difference in professionalism and not. The moral of the story is there's no education in a second kick from a mule. Get it straight up right the first time. Pensacola is the place for repair.

My experience at this dealership was positive. They were helpful, answered my questions, and stayed in touch with me.