Volvo Cars Westport

After submitting feedback to the Volvo Westport management and not receiving any response I figured it would be worthwhile writing a review. We had a good experience with the salesperson when buying the vehicle, but most interactions since then have been so bad that we wish we didn't even have a Volvo. Most recently, I had scheduled service for our xc90 and tried to reach someone 2 days ahead of time with some questions that I had. I couldn't reach anyone so I left a voicemail with no returned call. Due to unanswered information (and frustration) I spoke to someone and canceled the appointment. Since my experience has been so bad here I expected that they would still show up at my home for the scheduled pickup(which they did.) I've never dealt with any dealership in my life that has had such a poor experience, it's really been a shame. After submitting this feedback to the manager as a helpful way for them to tighten up communication internally, I received no reply back. From now on I will be traveling extra far just to have service performed elsewhere.

I am not one who will usually write a review and not usually about a car dealer. I just bought a used XC40 from Volvo of Westport and it was one of the best experiences I have had with a car dealer. From my sales person Jason Sandel who was so helpful no pressure explained all about the car to me and Mike Messina in finance went over all financing with me. I am extremely happy with my purchase and Jason has been very helpful in responding to me emails and questions. I would highly recommend Volvo of Westport for your next luxury car purchase. Fred

Not impressed! You’d think they would want to sell cars. Told I would get call back .. never happened. Watch the add on they try to charge after you agree on price. Don’t have a good feeling dealing with this dealership. Will look elsewhere to buy a Volvo