McDonald Volvo Cars

This service center here is shady. When I called to make the appointment, I asked directly if there was a cost for a brake inspection and was specifically told no. I drove 30 minutes this morning to be told by Dan that I had to pay 150 for the inspection or I had to get an oil change for there to be no cost for the inspection?! They flat out lied to get me in the door. Furthermore, when I bought the car, the person that sold me the car started texting me trying to take me out. When I didn't respond to his text fast enough, he became rude and aggressive. Stay away from this place.

Purchased a vehicle on 4/26/2025 as of 9/03/2025 I still do not have the actual title, I am on my third and final temp tag (expires in 2 days) and the dealership is blaming the DMV for being behind, I've been to the DMV and they have ZERO record of my paperwork being sent to them - they've checked by VIN, name, etc. McDonald continued to not provide me information about when the paperwork was sent - finally told me it was sent May 5th after multiple requests, how the original title application and title were sent to the DMV, what tracking information is available (if any) to trace things - will not divulge this. The dealership just gives me the run around, the finance manager sends me to the title clerk. The title clerk blames the DMV. No one will directly answer my questions. I finally got the name of the third-party processor that the dealership uses - considering calling them to track things but I bet they don't talk to the general public. I called the third-party processor, and they have a Colorado office. I spent 19 minutes on hold as the first person in line on the phone queue with the third-party processor and once I talked to them they basically said they can't give me any information but they will have an account executive call the dealership - I'm sure that's going to result in nothing but at least they offered to help me. I also see that this business is not BBB accredited and doesn't respond to BBB complaints.

Purchased a vehicle on 4/26/2025 as of 9/03/2025 I still do not have the actual title, I am on my third and final temp tag (expires in 2 days) and the dealership is blaming the DMV for being behind, I've been to the DMV and they have ZERO record of my paperwork being sent to them - they've checked by VIN, name, etc. McDonald continued to not provide me information about when the paperwork was sent - finally told me it was sent May 5th after multiple requests, how the original title application and title were sent to the DMV, what tracking information is available (if any) to trace things - will not divulge this. The dealership just gives me the run around, the finance manager sends me to the title clerk. The title clerk blames the DMV. No one will directly answer my questions. I finally got the name of the third-party processor that the dealership uses - considering calling them to track things but I bet they don't talk to the general public. I called the third-party processor, and they have a Colorado office. I spent 19 minutes on hold as the first person in line on the phone queue with the third-party processor and once I talked to them they basically said they can't give me any information but they will have an account executive call the dealership - I'm sure that's going to result in nothing but at least they offered to help me. I also see that this business is not BBB accredited and doesn't respond to BBB complaints.