McDonald Volvo Cars

I would walk to work before buying another car from McDonald. We have never felt so unappreciated after an auto purchase. We bought a new Volvo XC90 from McDonald last month. The experience at the dealership was fairly smooth. Marion Ladd was our salesman. Matt Daniel was our finance manager. We negotiated what we considered to be a fair deal and then went thru the signing process with Matt. He gave us his card and assured us if we had any questions we could call him at any hour. My wife received a call from Chad, a sales manager, several weeks after the purchase. He stated that McDonald had miscalculated the sales tax and we would need to pay an additional $760 out of pocket. My wife was a bit confused why someone we had never met was following up and asking for more cash. I called and left Matt a message. After not receiving a call back, I called him again. He picked up and I explained our frustration. He said he would need to speak with someone above him to find a resolution. I never heard from Matt again. I left four follow up messages. Growing more frustrated, I got on the McDonald website to find the phone number for Chad. I called and spoke to Chad. He said there was nothing he could do and he wondered why I would call Matt to ask about it. This response shows they are not serious business people. The relationship was with Marion and Matt. We shouldn’t receive outreach from someone who had nothing to do with the transaction. We dropped off a check today. We had no other option because the car needs to be registered. McDonald stated they needed to submit the payment because the DMV would have no record of this transaction til they did. Matt didn’t have any additional info. He stated Chad wanted to handle this. We could have returned the car within 30 days but due to McDonald not responding to our outreach the 30 days lapsed. We will not buy another vehicle from any of the McDonald dealerships. It’s sad they took an experience that should have been joyous and made it a frustrating one. We were even offered as much as a complimentary oil change. Run away! Or risk an expensive clerical error that will come back to bite you.

This service center here is shady. When I called to make the appointment, I asked directly if there was a cost for a brake inspection and was specifically told no. I drove 30 minutes this morning to be told by Dan that I had to pay 150 for the inspection or I had to get an oil change for there to be no cost for the inspection?! They flat out lied to get me in the door. Furthermore, when I bought the car, the person that sold me the car started texting me trying to take me out. When I didn't respond to his text fast enough, he became rude and aggressive. Stay away from this place.

Purchased a vehicle on 4/26/2025 as of 9/03/2025 I still do not have the actual title, I am on my third and final temp tag (expires in 2 days) and the dealership is blaming the DMV for being behind, I've been to the DMV and they have ZERO record of my paperwork being sent to them - they've checked by VIN, name, etc. McDonald continued to not provide me information about when the paperwork was sent - finally told me it was sent May 5th after multiple requests, how the original title application and title were sent to the DMV, what tracking information is available (if any) to trace things - will not divulge this. The dealership just gives me the run around, the finance manager sends me to the title clerk. The title clerk blames the DMV. No one will directly answer my questions. I finally got the name of the third-party processor that the dealership uses - considering calling them to track things but I bet they don't talk to the general public. I called the third-party processor, and they have a Colorado office. I spent 19 minutes on hold as the first person in line on the phone queue with the third-party processor and once I talked to them they basically said they can't give me any information but they will have an account executive call the dealership - I'm sure that's going to result in nothing but at least they offered to help me. I also see that this business is not BBB accredited and doesn't respond to BBB complaints.