Bob Penkhus Volvo Cars

I've been using this team for some years now and have never had any issue with their service. Will continue to use them.

Very disappointed with my experience at this Bob Penkhus Mitsubishi. I have a 2006 Mitsubishi Lancer Evolution IX. My car is in pristine condition, it has never been stored outside or neglected. I have receipts for every service, modification, part, or anything else you can think of for the car stored in a binder. I brought my car in for a factory recall for the passenger-side airbag inflator. A day after they were finished with the service I noticed the dash of my car no longer sits correctly in the car. I called them and they said to bring the car back to them to check it out. I brought the car back to them and the service tenant Mike, technician, and Manager Andrew all immediately agreed that the dash does not sit correctly in the car and we scheduled a day to bring the car back for them to fix what was not an issue before the recall. I brought the car back a third time, and dropped it off first thing in the morning they assured me the car would be restored to its original condition. Hours later I get a phone call, the service tenant Mike tells me that they are unsuccessful in restoring the fitment of the dash. I do not accept this and asked to proceed with the manager. They ended up keeping the car overnight, and when I go to pick it up the next day and there are no managers to speak with at the dealership. Mike told me the dash is damaged by the sun and age, and their technician did nothing out of the procedure that would cause the dash to be the way it is, and it is not their responsibility to fix it. He offered to change the wording on the service note to say "heat" caused the warping since he could not pinpoint a location of sun damage, stating that the heater core could also cause this. I completely disagree with this statement. The car is in pristine condition as I stated before, I asked him again to show me where there is sun damage, and he refuses to do so (because there is none). Very disappointing. It took the manager, Andrew, a few days to get back to me about this mishandling with my car. At first, Andrew was very helpful, called his interior contractor to see what they could do about fixing the issue, but he told me that the interior people would not touch the dash out of liability since the issue is near the airbag. He then doubled down that the dash is warped, and damaged by the sun and age, and their technician did nothing out of the procedure that would cause the dash to be the way it is, and it is not their responsibility to fix it. I am flabbergasted that my car went into their shop in one condition and returned damaged, and it is not their responsibility to fix it. I wish I could contact Mr. Penkhus himself and he could see the way his great name is being represented at this subpar dealership. If you care about your car at all, I would highly recommend finding a different shop. I will NEVER return to this shop.

I feel like my experience wasn't that good as more could have been done to make sure the correct vehicle was delivered. Also, Brian did the best job he could as a salesman. I don't want any blame on him. I really think the dealership should take some responsibility for the delays and problems.