Jaguar Land Rover Volvo of Monterey

This dealership tells you they are honest and care about their reputation. Don't believe it. I purchased a used car from them. They took video and photos from angles that hid damage. They then pointed out two areas of damage, and claimed it was the only damage beyond wear and tear. They lied. When the car arrived it had additional debts and far more rock chips and bumper scrapes than they said. I asked them to split the cost of repairing the damage. They refused, again claiming their photos shield them...even though their photos don't show the extent of the damage and they claimed there wasn't any other than the two they told me about. Hope it was worth it to them. If just one person reads my review and chooses not to buy from them, they've lost far more than the small amount I asked them to split with me. The photos show the additional dents and excess rock chips and scrapes beyond the normal smaller chips for a vehicle that's 6 years old.

My service experiences at Monterey Jaguar Service have always been very good. Laura Salusky in Service is an absolute pleasure to work with!! Very pleasant and professional at all times. She makes you feel like your car and needs are always important. We have worked with her many times. Everyone who works is the Service department are always friendly and professional. When you pick up your car you know things are correct, it is clean and has been well cared for.

Matt, who is in the service department, is always professional and first class in a real asset to their organization.