Volvo Cars of Santa Monica in Santa Monica including address, phone, dealer reviews, directions, a map, inventory and more

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1631 Santa Monica Blvd
Santa Monica, CA 90404

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Sales: 310-573-8381

Used Cars: 310-893-0063

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Volvo Cars of Santa Monica

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

35 out of 40 people said they would recommend this dealer

1 (out of 5)

Beware.

Reviewed by KC in Santa Monica, CaliforniaApril 20, 2021

Beware. I had a great sales experience, but as soon as the sale was made, customer service turned terrible. I would definitely recommend going elsewhere. My experience left me with a horrible taste in my mouth about Volvo. To be specific, I had an issue that needed to be resolved and my sales associate had left the dealership. I tried to speak with someone else to solve the issue and no one would return my call. I called every few days for 3 weeks to leave a message. They were always "too busy" to take my call. I was assured that a message would be left and they would call me back asap. Radio silence. I am still yet to resolve my issue. This is not how you treat a customer, let alone a human. The service department seems helpful but management is next to useless.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 2

Maximum rating = 5

1 (out of 5)

Horrible dealership

Reviewed by Rkvet27 in Yorba LindaJanuary 08, 2021

We called SM Volvo about 10 days ago because they had the exact SUV we were looking for. I gave the Sales Manager Armin B. a number I was comfortable with and he agreed to it. We drove down from Orange County and the car was all ready to go. Rachel the salesperson was really helpful in getting the paperwork done and explaining some of the features of the car. At this point we were very happy with the service we were receiving. In our situation we took advantage of an offer that allows you to turn your lease in a few months earlier as long as you select another Volvo vehicle. I SPECIFICALLY told Armin to make sure that we don’t get charged for our January payment due to this program. He assured me that there would be no problem. A few days ago the charge for the previous lease hit our account. My wife called him to discuss this and he could barely remember who we were and what the situation was. He then called us back after talking to his finance manager and said that we should have just cancelled the auto payment. Not once did he mention that we need to make sure to cancel our autopay with Volvo Financial. It felt like it was his first time ever dealing with an early lease termination Rachel the salesperson was supposed to email my wife the next day her contact information. To date we never received it. Armin was supposed to mail us plastic tabs for the front bumper license plate. Never received it. Left two messages with the General Manager two days ago. No call back. My wife was supposed to get a call back from Rachel yesterday as she had been off for the past couple of days. No call back. Needless to say we won’t be coming back here again and will not recommend them. It’s a shame that this dealership is allowed to sell such a fine automobile. In the future we will deal with a dealership that doesn’t just care about the sale on the day of but also the support afterwards. Volvo corporate has been notified.

Customer Service 1

Buying Process 3

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Great Shopping Experience

Reviewed by Bharath in San JoseJuly 31, 2018

Jeff williams really helped me in our purchase. He is super cool, very informative in explaining all the details about the car. The process of Purchasing the vehicle is very simple and fast. The staff was very friendly and they take a good care of the customer. Vehicle delivery was on time as promised. I really recommend this dealer for volvo purchases.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Volvo Cars of Santa Monica

Volvo Cars of Santa Monica | Truly Exceptional New & Used Car Dealer

When we think of Volvo we think of Safety & Longevity.

At Volvo Cars of Santa Monica we're passionate about delivering only the highest quality new and used cars including certified pre-owned Volvo's.

Serving Thousand Oaks Volvo, Galpin Volvo, Rusnak Volvo, Culver City Volvo, Southbay Volvo and the greater Los Angeles Area. See the new XC40, S60, XC60, V60, XC90, V90 models here or on our website below. Also, if you need Genuine Volvo Part's, Volvo Cars of Santa Monica has them AT A GREAT PRICE. Give us a browse at VCOSM.com. Thank you.

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