Niello Volvo Cars Sacramento in Sacramento including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4609 Madison Ave
Sacramento, CA 95841

Get Directions
Visit Dealer Website

Sales: 916-999-1763

Used Cars: 916-265-4512

Hours Toggle

Sales Department

Sun Closed
Mon Closed
Tue 11:00am – 5:00pm
Wed 11:00am – 5:00pm
Thu 11:00am – 5:00pm
Fri 11:00am – 5:00pm
Sat 11:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Niello Volvo Cars Sacramento

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

13 out of 15 people said they would recommend this dealer

1 (out of 5)

Terrible buying experience!

Reviewed by Cherry Rangle in PlacervilleJune 28, 2019

In March 2018, my husband and I ordered an XC40 with the exact specs and additions we wanted. We were told that it would take about 3 months to receive the vehicle. I called this dealership multiple times to get the status of the car and was not given an exact answer or they would dance around the question. Once August came around I called and spoke to the sales manager because the wait time exceeded the time they had promised us the vehicle. His only response was to apologise and lend us a vehicle until ours was ready. It was a nice gesture but too little too late. Once September rolled around, our frustration was through the roof. Then, mid September we received a phone call saying that the car would be at the dealership, so my husband and I took the day off from work to pick up the car. When we got there the car delivered was not the one we had ordered. This vehicle had many more bells and whistles and the price reflected that. But, my husband and I were not about to leave empty handed. They ended up selling us someone elses car. That person was out of luck! We could not believe that that would do that. The sales manager was no help and he did not even compensate us for the mix-up. If it wasn't for the fact that we were desperate to have our XC40 and my husband's loyalty to Volvo, we would have gone elsewhere. We have never had such an awful experience and we want others to be aware of this dealership and the management. Pleasing the customer was not there number one priority!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

Matt was really patient and helpful

Reviewed by Tao in Folsom, CAOctober 19, 2018

The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well. During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening. The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Couldn't have been easier

Reviewed by Jim P in Roseville, CAApril 09, 2015

Great customer service. My salesman Paul Pattillo was nothing but professional, give him a call he will get you a good deal. The entire staff was first class. I would definately purchase there again.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Niello Volvo Cars Sacramento

Not only do we offer an awesome array of excellent new Volvo models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Volvo lease for your specific needs.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top