2025 E Colorado Blvd
Pasadena, CA 91107
Sales: 855-723-2181
Used Cars: 855-731-9147
Sales Department
Sun | 10:00am – 6:00pm |
Mon | 9:00am – 8:00pm |
Tue | 9:00am – 8:00pm |
Wed | 9:00am – 8:00pm |
Thu | 9:00am – 8:00pm |
Fri | 9:00am – 8:00pm |
Sat | 9:00am – 6:00pm |
Service Department
Sun | Closed |
Mon | 8:00am – 5:00pm |
Tue | 8:00am – 5:00pm |
Wed | 8:00am – 5:00pm |
Thu | 8:00am – 5:00pm |
Fri | 8:00am – 5:00pm |
Sat | Closed |
See all dealerships near Pasadena, CA that carry Volvo
Overall Rating:
4.8 (out of 5)
95% recommend this dealer
1396 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent customer care, attentive to client issues, very
Excellent customer care, attentive to client issues, very knowledgeable and ease in dealing with laase
Dealer Response
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 229-6701 https://www.rusnakvolvocars.com
Maximum rating = 5
Volvos are great cars.
Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time.
Dealer Response
Hi, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 229-6701 https://www.rusnakvolvocars.com
Maximum rating = 5
Once they got my payment, the service went downhill.
Once they got my payment, the service went downhill. Unresponsive, unhelpful, and won’t even provide a basic service report. Disappointing experience.
Dealer Response
Hi Ron, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to Mark Umutyan, General Manager at mumutyan@rusnakautogroup.com or (626) 229-6701 or visit https://www.rusnakvolvocars.com so we may assist you in moving forward towards a resolution.
Maximum rating = 5
Legendary Volvo safety quality and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Shop for your Volvo or luxury automobile at the premier automotive group in Los Angeles since 1966 Rusnak Auto Group.
Volvo is a 2-time winner of the prestigious President's Club Award. This distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.
Rusnak caters to your needs by offering the highest level of customer service.
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