2025 E Colorado Blvd
Pasadena, CA 91107

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Sales: 855-723-2181

Used Cars: 855-731-9147

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Rusnak Volvo Cars

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

1396 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer care, attentive to client issues, very

Reviewed by kklourrJune 15, 2025

Excellent customer care, attentive to client issues, very knowledgeable and ease in dealing with laase

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 229-6701 https://www.rusnakvolvocars.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Volvos are great cars.

Reviewed by T343June 12, 2025

Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 229-6701 https://www.rusnakvolvocars.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Once they got my payment, the service went downhill.

Reviewed by RonJune 08, 2025

Once they got my payment, the service went downhill. Unresponsive, unhelpful, and won’t even provide a basic service report. Disappointing experience.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Ron, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to Mark Umutyan, General Manager at mumutyan@rusnakautogroup.com or (626) 229-6701 or visit https://www.rusnakvolvocars.com so we may assist you in moving forward towards a resolution.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rusnak Volvo Cars

Legendary Volvo safety quality and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Shop for your Volvo or luxury automobile at the premier automotive group in Los Angeles since 1966 Rusnak Auto Group.

Volvo is a 2-time winner of the prestigious President's Club Award. This distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives.

Rusnak caters to your needs by offering the highest level of customer service.

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