1300 Auto Center Dr
Ontario, CA 91761

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Sales: 909-230-9618

Used Cars: 909-230-9618

Reviews of Ontario Volvo Cars

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

New ownership, beware of service department

Reviewed by Jess M from Southern californiaOctober 06, 2023

BEWARE. We took our Volvo 2012 XC60 to the Ontario location for a 90,000 mile check up. Car was running great. The car was there a full day with no contact from Volvo. I called the dealer to see why no one contacted us, and they said someone would text a list of needed repairs. The cost of the estimate was $12,000 (!!!) - far more than the value of the car. We didn't even get a call from the service center explaining the issues. Just an impersonal text with no follow up. We declined the issues they deemed required "immediate attention" and took the car to our local mechanic to see if he agreed. Of the approx 10 issues Volvo noted, this mechanic said only two needed to be performed at all, and neither were emergencies. The total cost was under $1,000. This Volvo dealership has come under new management in the past year, and this is not the service we were used to receiving in the past. Yes, a dealer is usually more expensive than other mechanics. But $12,000 for a list of items that weren't even broken is scandalous. (To unclog a tube in the sunroof, Volvo estimated nearly $4,000. We took it to our local mechanic and had it done for $135.) We placed multiple calls to the GM and did not even get a call back. We were also told that if we wrote a negative review, the company would have lawyers come after us. Are these the kind of people Volvo wants representing their company? I am so disappointed; I had expected to be a Volvo fan for life. BEWARE doing business with this location if you are not incredibly well-versed in auto repair. We checked the Better Business Bureau and it looks like they are not members. This isn't surprising information in retrospect. My actual rating is 0 stars, but Google doesn't allow it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

customers

Reviewed by Erika Lemus from San BernardinoDecember 19, 2020

I recommend volvo of ontario. Customers service is amazing its not just about the money. Its customers satisfaction they look out for you. Thank you for the services you guys provide.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent Service as always

Reviewed by Native Queen from San Bernardino, CADecember 01, 2020

The service center advisors have always surpassed excellence with the way they treat me and how informed they keep me while I wait. Also, the level of professionalism of all Volvo of Ontario employees is top notched. I love my car and I love the service I receive from your company. Best purchase ever!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

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