Zimbrick Volkswagen of Madison

Never had a need to submit a negative review for an auto dealer but couldn't withhold this experience. I purchased a new atlas cross sport earlier this year and all went as expected & at that time told Scott (salesman) I was in the market to upgrade to a new Jetta & would be trading my 2017 Jetta, he found what I needed and was delivered to dealership this month, test drove & settled on a price and trade-in value & had the dollar amount of the difference. Also my granddaughter was in the market for a newer vehicle & talked her into buying new. So two new cars at one time, Friday as prearranged with Scott, went to pick both vehicles, Scott didn't show up, odd but whatever, new car manager Rob & another young man said they could handle... granddaughter's went okay, (no trade-in) other than her new car had couple nicks in it , was prepped and detailed for delivery, and dealership didn't notice?? Second "red flag"....then came me and was told trade-in value was devalued by $1000, even though I already had a printout of the "done deal". I'm sorry I don't work that way, a deal is a deal. I've tried contacting Scott several times, no response, which tells me he was a party to the deception. Sad that some auto dealers still need to resort to these methods. Needless to say left in the vehicle in which I arrived. Unfortunately not in the same condition in which it arrived, apparently during their "re-evaluation" trying whatever options supplied they did something with the sunroof for on the way home (40 miles) the wind noise was different, when I parked in garage the sunroof was misaligned & won't shut properly, at today's prices probably "$1,000" to fix, at another dealer. Definitely a one star dealer, totally because of personnel...oh the one star is for the coffee on hand. I'm sure this experience won't influence anyone...I could go on but I've wasted enough of your time and mine, bottom line is with absolutely no response from sales, must be right on.

I decided on a used car, but there was a front end noise that I asked them to check. The salesman said that he heard it too, so he sent down to be checked out. I got my financing in order and waited. There was a short delay due to the weather. In that time they sold the car to someone else. After 15 years of VW's, I think they could have checked with me. Perhaps I have disappeared.

Needed to buy a car on a time limit. Narrowed new vehicle purchase down to one of two vehicles. Kris was the sales expert I was in contact with. She was profession and fun throughout our interaction. Although I did not purchase from Zimbrick Volkswagen it was a pleasure to work with Kris and would highly recommend her as a point of contact in your car buying experience.