Zimbrick Volkswagen of Madison in Madison including address, phone, dealer reviews, directions, a map, inventory and more

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1430 N Stoughton Rd
Madison, WI 53714

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Zimbrick Volkswagen of Madison

Overall Rating:

3.7 (out of 5)

63% recommend this dealer

8 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.8 (out of 5)

Am I still here?

Reviewed by Mike from Madison, wiJuly 26, 2017

I decided on a used car, but there was a front end noise that I asked them to check. The salesman said that he heard it too, so he sent down to be checked out. I got my financing in order and waited. There was a short delay due to the weather. In that time they sold the car to someone else. After 15 years of VW's, I think they could have checked with me. Perhaps I have disappeared.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Kris - Zimbrick Volkswagen

Reviewed by Dan from Waupun, WIJune 13, 2017

Needed to buy a car on a time limit. Narrowed new vehicle purchase down to one of two vehicles. Kris was the sales expert I was in contact with. She was profession and fun throughout our interaction. Although I did not purchase from Zimbrick Volkswagen it was a pleasure to work with Kris and would highly recommend her as a point of contact in your car buying experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Stay away from them

Reviewed by VW from Madison, WIMay 25, 2017

They don't know how to fix a car, and they will charge you a ton of money when the car is not fixed (not sure if they made even more damage, which is also possible). They took a week to replace a spark plug and an injector, only to say that was not the real problem. If the technician does not know there's something with the cylinder when s/he plugged out the spark plug, you can tell how inexperienced the person is. And they insisted that they followed the official procedure of VW, which, if I believe them, means that VW does not have an appropriate guideline for fixing a car.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

I am very sorry for your frustation and experience with our service team. Our goal is always to have happy customers and happy experiences with their VW's here at Zimbrick VW of Madison. I'd be happy to discuss your issues with your VW in more depth. My contact info is below. Thank you. Bill Fritz Service and Parts Director Zimbrick Volkswagen of Madison www.zimbrickvw.com 608-443-5753 bill.fritz@zimbrick.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Zimbrick Volkswagen of Madison

Welcome to Zimbrick Volkswagen of Madison a multi-award winning Volkswagen dealership where "WE SPEAK VOLKSWAGEN" since Volkswagen is all we do! Since 1957 we've been happy to serve customers from all around the Wisconsin territory Northern Il East Iowa & Eastern MN. We are exclusively a Volkswagen dealer. We offer Volkswagen and Volkswagen only - that is why we are Wisconsin's Premier VW Dealer! Stop by today and you'll find out why. Guten Tag!

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