Wheeling Subaru

I drove 2.5 hours to the dealership after receiving an email about a car I was interested in only to find it had been sold the day before! The car had to have already been gone when the email was sent to me. To add insult to injury, I was offered less than half the trade in value of my car on another car they had on the lot. The salesperson was apologetic but this was an expense I did not need. At $5/gallon for gasoline, this needless trip cost me about $50 plus my time. I do not believe the salesperson I met with was the one who sent the email. Also, it appeared that a sales manager was the one "appraising" my car and that was without even looking at anything other than the VIN and mileage as no one drove it, put it up on a lift, or even opened the door for that matter other than to take a picture of the mileage meter. I didn't sense that anyone was seriously interested in me as a customer. I was not offered the chance to drive the other vehicle, they (sales manager, dealership or whomever) were just interested in what they could "offer" me for my trade. I do believe the sales lady tried somewhat but her hands were tied.

Bad. Vehicle not available for test drive. Price high. More than brand new compared to other dealers. Could not fix car there for repair. Very incompetent

Buy a Mazda or Toyota. Run from this dealership. Arrogance and apathy, as well as lying and denying my Legacy’s oil consumption issues. Subaru of Wherling/America would rather brag about donating to causes than take care of customers who give them that ability.