Dick Hannah Volkswagen in Vancouver including address, phone, dealer reviews, directions, a map, inventory and more

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3500 NE Auto Mall Dr
Vancouver, WA 98662

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Sales: 360-342-9943

Used Cars: 360-342-9913

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Dick Hannah Volkswagen

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

517 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Buyer beware and probably better to find a vehicle

Reviewed by dsigmanMay 20, 2022

Buyer beware and probably better to find a vehicle somewhere else. They showed a value for my car in THEIR online system and then when we went in they tried to offer me $5K less not because of additional damage on my car but, because their used car manager just didn't agree with THEIR value. It would be a bait and switch if they didn't have a bit of verbiage on their site that says it isn't a commitment to buy at that value. It still left me with wasting my time to drive up there and wait for them to try to screw me. Of course they wouldn't come off the value of their car at all even though there was no way to actually guess the value because it was heavily modified. There are plenty of dealers in the Portland Metro area and I would recommend you steer clear of this one. It just isn't worth trying to do business with a dealer that isn't just looking for a reasonable profit they have to destroy the buyer on every deal. I see other reviews on yelp with a similar experience.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great customer service.

Reviewed by ShaunteMay 12, 2022

Great customer service. Collin was very helpful, friendly and not pushy at all. Definitely not the stereotypical car salesmen vibe. I purchased a 2022 Tiguan which is actually my second VW purchased from this dealership. Mike was also wonderful in the financing department. I was able to apply online which helped speed up the process. I was in and out within a couple hours. They also helped me move my trunk full of random mom stuff into my new car.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the nice words for Colin and your purchase experience! We are very pleased that you found us not pushy. We understand that nobody appreciates that type of treatment when trying to decide what's a good decision for themselves. I'm glad that you found the online process helpful for you, too. If you need anything further, you know where to find us! Don't forget that you have a complimentary inspection and tire rotation at 6 months of ownership as a great introduction to our Service Group! We'll see you then.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service, quick fair pricing, k n o w l e d g e a b

Reviewed by Ssgoog9014May 12, 2022

Great service, quick fair pricing, k n o w l e d g e a b le

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

When we hear the words...great, fair and knowledgeable, that makes us smile! We are thankful for the supportive review for us of your experience! Please don't forget about your complimentary inspection and tire rotation at 6 months of ownership! Our Service Group will see you then!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Dick Hannah Volkswagen

A car is kind of a big deal. And here at Dick Hannah Volkswagen we get it. You won't find a stereotypical car-buying experience here. What you will find is an energetic staff all working towards giving you the best possible car experience. Over the years we've learned it's better to be nice do good and tell the truth. Because it may look like the car business but it's really the people business. And for us that is a big deal. Dick Hannah Volkswagen. Believe in nice.

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