Volkswagen of Tacoma

They will sell you a car, but never care about you after that. Plus Steal your refund but never giving it to you. If they owe you money good luck getting them to call you back.

Honestly if you asked me to write this the day I bought my car or the first week or two it would have been a five star. Unfortunately I’ve had my car for a little over a month and my experience quite frankly is embarrassing . I found my vehicle online and had to have it ! I called and went In next day and bought it . Staff was kind and worked with me a lot. I received 3 emails and 1 phone call after I left , I tried calling over 20 times to get in contact with someone about scheduling my Z-Shield or if my plates came in. No one returned my calls, and when they called finally a month later to schedule for my Z shield to be performed. I was told that I would get a call within a few minutes to confirm my appointment. No one ever called back , three days later I received a call from the person who sold me my car, Sam, and asked him to follow up with my so-called appointment. He told me he would call me back and no one ever did so. I took the time off work and prayed that I had an appointment because I called three additional times and left voicemails with no callback showed up and got my shield done and just wanna get out of there. It took six hours and they didn’t have any shuttles available at the time I arrived and when they did, it wouldn’t make sense for me to leave due to not very much time being left on my car. Upon returning home, I realize that A lot of areas on my car are still dirty on the exterior making me question how they were able to perform my Z-shield if my car is dirty. So either they did an improper seal on my car or they just didn’t do it and I sat there for six hours for absolutely nothing. I called the follow up and once again no one answered the phone during business hours and I’m sure I won’t get a phone call return to me.

My experience was great! Found an awesome car by working with Carter Zee who was very helpful and pleasant! We smiled a lot! I rolled away truely happy!! When I do this again I will go there!!