Volkswagen of Tacoma in Tacoma including address, phone, dealer reviews, directions, a map, inventory and more

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7030 South Tacoma Way
Tacoma, WA 98409

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Sales: 888-486-9137

Used Cars: 888-517-4373

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Volkswagen of Tacoma

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

212 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

An unethical dealer that forges signatures!

Reviewed by kawidude88 from Tacoma, WAAugust 04, 2021

Do not recommend at all. In fact the General Manager Shawn Osborne is the biggest idiot I have ever cared to meet. Despite having so much evidence that his dealership forged my signature and experts analyze the contract they signed. I am at disbelief they think I'm not entitled to a full refund on a rescinded contract. The guy clearly does not know how to shut his mouth and thinks extremely highly of himself. I returned the car and there trying to stupidly not give me all my money and even said there taking money that isn't there's. Last time I checked that's illegal according to RCW 46.70.180 to do these unfair and deceptive business acts. These people are crooks and stole $3557.82. Shawn even took to screaming and yelling at me inside the dealership for catching his finance managers fraud. Personally I wouldn't trust any of your personal information to a dealership that is this disgusting. Honestly, the only way to get my money back from them is through a lawsuit. Please do yourself a favor do not pass go on this dealership. Their low life's who will treat you as if you are the dumbest customer in the world and will respond with stupid responses on review because the place is run by a person who has no clue what the law is. I wish I never stepped foot in this dealership because they have stolen money from me and have created nothing but headaches and treated me with abuse. Personally, Danny Gonzalez also can not be trusted as he was the one who originally dealt with the contract it's kind of hard to literally lie in emails that I could have changed my signature. The biggest load of crap that ever came out of Shawn Osborne's mouth. Please save yourself the headache and run away from these nasty people. You will get scammed faster than in the blink of an eye. This dealership needs a massive overhaul in management. Shawn Osborne doesn't care about customers at all and will do anything in his power to lie and cheat and steal. I returned the car as VW Credit told me to as the contract is null and void. Shawn Osborne has delusions of grandeur when it comes to thinking this contract is enforceable and no amount of miles matters when financing fell thru.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

4.8 (out of 5)

How Richard redeemed my loyalty to Volkswagen.

Reviewed by Sophia Cody from Tacoma WAMay 04, 2021

Daisy in service was unprofessional and provided no solutions for my situation regarding my vehicle. My vehicle was dropped off on a Thursday cause had work the next morning. Daisy was aware I be without a vehicle did not attempt to set up any arrangements for a source of transportation. Nor give me any information of ways to have a rental in the meantime. She was not even going to call on the Friday before leaving all weekend, I had to reach out to her ask questions where she so rudely rushed me off the phone. Told me flat out nothing she could do to help. I have a 5 year old I had a wedding to attend on Saturday and my son’s friends birthday that Sunday and had work on Monday. Daisy told me Friday when I called I would not get my car fixed until Tuesday knowing i be without a vehicle. Did she care? I think not she made it very clear she was not there for the customers. Finally Richard another employee in service stepped in to clean up her mess. Thank goodness for him and his manager for caring working out something reasonable for me to get my car back.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Sophia, thank you so much for giving us this feedback! We really appreciate it! - Your Friends at Volkswagen of Tacoma

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Customer service

Reviewed by Mr from TacomaFebruary 20, 2021

Every one that I worked with told me nothing but lies and gm doesn’t even care about customers or what the employees do to sale a car even if it is unsafe. Just a warning

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Volkswagen of Tacoma

Larson Volkswagen of Tacoma is here to help you find the best new and pre-owned vehicles at the most competitive price! We have over 700 pre-owned vehicles in our inventory with makes ranging from the most high-end luxury vehicles to more affordable models. Every used car on our lot is accompanied with a detailed vehicle history report and we offer numerous certified vehicles as well as the largest stock of certified Volkswagens in our area!

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