Auburn Volkswagen in Auburn including address, phone, dealer reviews, directions, a map, inventory and more

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3109 Auburn Way N
Auburn, WA 98002

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Sales: 888-768-2647

Used Cars: 888-846-6823

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Auburn Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

13 out of 14 people said they would recommend this dealer

1 (out of 5)

Dishonest and incompetent

Reviewed by Heidi Mattie in AuburnSeptember 03, 2019

If I wanted poor service, I wouldn't take my car to the dealership. I went in for a routine oil change and was immediately concerned when two people at the front desk disagreed about how to CHECK to see if my oil was low. Really? Also, my tire pressure light was on, and both the technician and customer service assured me, even in the print out report, that the tire pressure had been serviced. Before I left, since I was already receiving very poor service, I checked the pressure myself. It was indeed still low and the light was still on. When I complained to Rodney in customer service, he insisted that my check was incorrect. So I watched as they inflated my tires and saw that even their own tool confirmed it was low. When I went back and told Rodney this, he showed absolutely no concern and didn't even apologize for blaming me, the CUSTOMER. Barely glanced up from his computer. A dealership that is blatantly dishonest about what services were actually performed on a vehicle speaks volumes about how much they care about their customers. I was appalled! I also needed one of my runtime bulbs replaced and it took two technicians 10 minutes before they said they couldn't replace it without putting it back on the lift. I got in my car and drove away. Never again.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Vehicle issues - resolution with a smile

Reviewed by Monty Burich in Auburn, WaJune 08, 2019

I’ve been a long term customer of Auburn VW. They have treated me and both of my car purchases very well! My service experiences have all been stellar. Even for those rare issue that pop up. This last visit involved my sunroof leaking. They were able to get me in, replace the damaged component quickly and get me in/out fast. The team there listens closely and provides awesome follow-up service. Regular services are also a breeze. Auburn VW is worth the business. If you are ready to buy, look for Spencer Van Geisen. He will make your car buying experience a blast!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

great service

Reviewed by Hanz in Kent, WANovember 20, 2018

I just purchase my vw tiguan a week ago, Auburn vw staff was so nice, they have a great customer service. I'll recommend it to my friends......

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Auburn Volkswagen

Our core purpose at Auburn Volkswagen is to deliver an experience in each relationship with our team members, customers and community that exceeds all expectations, in order to become the premier Volkswagen dealership in the Northwest and the entire United States.

Finding the car of your dreams can be difficult...At Auburn Volkswagen, we'd like to make it easy for you!

Whether you're looking for a New Volkswagen, Certified Pre-Owned Volkswagen or Pre-Owned Car let Auburn Volkswagen help you. If you don't see the vehicle you want in our inventory please let us know, so we can help find the car of your dreams.

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