10501 Midlothian Turnpike
Richmond, VA 23235

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Sales: 804-379-7283

Used Cars: 804-379-7283

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Safford Volkswagen West Richmond

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

258 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Don Wood has provided me with exceptional service every

Reviewed by SlawsonDecember 24, 2025

Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Good customer service Courtesy and helpful Wait

Reviewed by Shirley.MuirDecember 22, 2025

Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience purchasing my new car.

Reviewed by HARPREETS29December 22, 2025

I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your new car at Safford Volkswagen Richmond. It's fantastic to know that Jon, along with our manager and Chris in finance, provided you with outstanding service. We appreciate your kind words and hope you enjoy your new vehicle. Please visit us again soon! Sincerely, The Team at Safford Volkswagen Richmond

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Safford Volkswagen West Richmond

Thank you for making your way to Safford VW West Richmond, your certified Volkswagen dealer serving drivers throughout Richmond and the surrounding areas. At our dealership, you’ll find a solid selection of new Volkswagen for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Volkswagen technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Safford VW West Richmond in Richmond today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 804-379-7283.

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