10501 Midlothian Turnpike
Richmond, VA 23235

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Sales: 804-379-7283

Used Cars: 804-379-7283

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Safford Volkswagen Richmond

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

247 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always an excellent service; the renewed facility is

Reviewed by pablospinaDecember 15, 2025

Always an excellent service; the renewed facility is great, and it makes the wait very pleasant. The quality of the repair is always great and the customer service is second to none.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service and very professional.

Reviewed by CRICHARDS12December 14, 2025

Great service and very professional. Kept me informed on what was going on with my vehicle.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very friendly and competent customer service.

Reviewed by Just MeDecember 13, 2025

Very friendly and competent customer service. Communicate with me; keep me informed on service progress and unexpected issues explained and honest resolutions. I interacted particularly with Donald and Ms. Brown last time in and both are treasures; especially because they tolerated my humor.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Safford Volkswagen Richmond

Thank you for making your way to Safford Brown VW of Richmond, your certified Volkswagen dealer serving drivers throughout Richmond and the surrounding areas. At our dealership, you’ll find a solid selection of new Volkswagen for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Volkswagen technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Safford Brown VW of Richmond in Richmond today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 804-379-7283.

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