Brown's Volkswagen in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

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10501 Midlothian Turnpike
Richmond, VA 23235

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Brown's Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

1222 out of 1228 people said they would recommend this dealer

1 (out of 5)

Just like any other dealership - they lie

Reviewed by PissedOffLocal in Midlothian, VirginiaMay 26, 2021

This dealership received a vehicle I was interested in over the weekend. I made my interest in it known as soon as they were open on Monday. Everyone was cooperative, I was told they expedited the inspection so we could get the ball moving on this. I passed over 2 other opportunities (for a car I've been looking for for a long time). I spoke with a sales person every single day about the car. They let me know today that the vehicle should be finished with the inspection. I was pumped and ready to go give them my money. Then they texted me to let me know they just sold it to an employee. xxxx happens, but I've been in contact with this dealership EVERY. DAY. When I requested to come see the vehicle, they told me to wait until the inspection was done, so I did. Then they sold it, anyway. I'm sure they're fine if you're buying a new car or something but the integrity just isn't there. I missed two great opportunities because I was assured I was going to get the chance to come check this vehicle out. They lied.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Brown’s VW went above and beyond for my Mother

Reviewed by Charles in Richmond, VAMarch 18, 2021

My mother is in her early 70’s and was buying her first car. It’s was something she didn’t ever have to deal with when my father was around and due to Covid-19, I decided to help her as much as I could as she was overwhelmed. Having worked in customer service for almost a decade, I know good service when I see it. I worked with Manager Rabhi Saba and Seandra was my sales person. They were both friendly, sincere and made the process seamless. They knew my mother was coming from more than an hour and a half away and communicated with me for almost two weeks in order to finalize the deal and get my mother her new VW Golf. Brown’s VW has a solid reputation for a reason and I witnessed it firsthand. I went to other dealerships to do my due diligence and felt that they would sell me anything to make a commission. Seandra listened to me and asked great questions that showed she cared. Rabih helped me get financing through a bank and didn’t push their financing on me. They both listened and made it a great experience for both my Mother and I. I wouldn’t take my business anywhere else.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great service

Reviewed by Reginald in Richmond VaMay 18, 2018

I liked the way you all took care of my situation and explained to me how purchasing a vehicle from Brown's would help my credit.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Brown's Volkswagen

Brown's of Richmond wants to earn your business. The Better Business Bureau has rated Brown's with its highest rating of an A+!!

There's a reason why Brown's is a premier new and used Volkswagen dealer for Richmond. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions help you find the right new car or new Volkswagen in Richmond and can assist with financing.
If you're looking for a quality new vehicle at a reasonable price look no further than Brown's selection of new Volkswagen models. Come and see us today!

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