Safford Volkswagen of Fredericksburg

I’d like to start with I have never been so upset with a service to the point I had to write a review online. This review is because of the frustration and disappointment this service center provided me. I contacted them because of the expectation of professionalism, trustworthiness, and commitment. Non of my expectations were met. In fact they exceeded how bad of service I thought you can actually receive. i was told my car would be done in a certain time which it wasn’t. Told a price over the phone, emailed a different price, and presented a completely different price. They added parts/services every time I called which increased my bill tremendously. This is where I lost all trustworthiness. Contacting the advisor was troublesome every time I tried and he would tell me he was just about to call me. To top everything off The advisor got aggressive on the phone instead of answering my valid questions. Again, I am not one to usually review but PLEASE SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE TO HAVE YOUR VEHICLE SERVICED. I AM TELLING YOU AS SOMEONE THAT HAS EXPERIENCED IT FIRST HAND.

We purchased a used vehicle from this dealer and understand it would not be perfect however when the tires are so bad that when you get to 70 mph that the entire vehicle shakes uncontrollably, the heat doesn't work, and the fuel filter light comes on, After contacting the dealer they say oh it passed inspection, I would like to get the inspectors name and company, and if I want the heat fixed I purchased the extended warranty. Never in my 48 years have I had an experience with a used car from a large dealer like I have this one.

Avoid if at all possible!!!!!   As a veteran and VW enthusiast that has traveled the world with his Volkswagens and had them serviced state side and overseas, this is BY FAR the WORST service department I have ever dealt with. Below is a small chunk of my personal experiences over the last few years giving them 2nd, 3rd 4th chances etc. The list below is a few examples that were very RUDLEY handled by the service department. If the managers were a bit nicer maybe wouldn't be an issue, but that is not the case. Parts broken during recalls and left without a loaner or rental until repairs were made. Windshield film slashed (gave them a heads up prior to inspection, tech used a razor and sliced the film then had the audacity to say it was like that when I brought it in...) Last minute appointment cancelations (In the car driving to the appointment) Charged for inspections that were supposed to be free, then had to get a sales manager involved for the service department to believe me (lack of internal communication on promotions). Those are just a few recent issues. I am done with this service department!!!