10643 PATRIOT HWY
Fredericksburg, VA 22408

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Sales: 866-439-3662

Used Cars: 866-292-6351

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Safford Volkswagen of Fredericksburg

Overall Rating:

2.8 (out of 5)

90% recommend this dealer

381 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I’d like to start with I have never been so upset with a

Reviewed by LabMay 24, 2024

I’d like to start with I have never been so upset with a service to the point I had to write a review online. This review is because of the frustration and disappointment this service center provided me. I contacted them because of the expectation of professionalism, trustworthiness, and commitment. Non of my expectations were met. In fact they exceeded how bad of service I thought you can actually receive. i was told my car would be done in a certain time which it wasn’t. Told a price over the phone, emailed a different price, and presented a completely different price. They added parts/services every time I called which increased my bill tremendously. This is where I lost all trustworthiness. Contacting the advisor was troublesome every time I tried and he would tell me he was just about to call me. To top everything off The advisor got aggressive on the phone instead of answering my valid questions. Again, I am not one to usually review but PLEASE SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE TO HAVE YOUR VEHICLE SERVICED. I AM TELLING YOU AS SOMEONE THAT HAS EXPERIENCED IT FIRST HAND.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your feedback, Labinot. Thank you for making us aware of your disappointment and concerns. It seems that we fell short of meeting your expectations of professionalism and trustworthiness. We take your feedback seriously and would like to work towards a resolution. Please reach out to us directly so we can discuss your experience further and work on making things right. Thank you for bringing this to our attention. Sincerely, The Team at Safford Volkswagen

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

We purchased a used vehicle from this dealer and

Reviewed by amyandgene1003January 15, 2024

We purchased a used vehicle from this dealer and understand it would not be perfect however when the tires are so bad that when you get to 70 mph that the entire vehicle shakes uncontrollably, the heat doesn't work, and the fuel filter light comes on, After contacting the dealer they say oh it passed inspection, I would like to get the inspectors name and company, and if I want the heat fixed I purchased the extended warranty. Never in my 48 years have I had an experience with a used car from a large dealer like I have this one.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing this review regarding your experience with us, Amy and Gene. We’d like to discuss this with you further so we can learn more details and see if we can come to a resolution that improves your experience. If you could, please contact us directly at your earliest convenience. Sincerely, The Team at Safford Volkswagen

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Avoid if at all possible!

Reviewed by scooterg2004December 30, 2023

Avoid if at all possible!!!!!   As a veteran and VW enthusiast that has traveled the world with his Volkswagens and had them serviced state side and overseas, this is BY FAR the WORST service department I have ever dealt with. Below is a small chunk of my personal experiences over the last few years giving them 2nd, 3rd 4th chances etc. The list below is a few examples that were very RUDLEY handled by the service department. If the managers were a bit nicer maybe wouldn't be an issue, but that is not the case. Parts broken during recalls and left without a loaner or rental until repairs were made. Windshield film slashed (gave them a heads up prior to inspection, tech used a razor and sliced the film then had the audacity to say it was like that when I brought it in...) Last minute appointment cancelations (In the car driving to the appointment) Charged for inspections that were supposed to be free, then had to get a sales manager involved for the service department to believe me (lack of internal communication on promotions). Those are just a few recent issues. I am done with this service department!!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to provide our dealership with feedback about your experience, Scott. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what has happened during your time with us. Please contact us directly at your earliest convenience so we can learn more and renew your trust in our service center. Sincerely, The Team at Safford Volkswagen

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Safford Volkswagen of Fredericksburg

"Real People Honest Prices Buying Made Simple" --
The all new Safford Volkswagen of Fredericksburg believes that buying and servicing of your VW should be as easy as the vehicles are to drive. Our staff are fair honest people who are here to create relationships with you. If it's help find the best vehicle for you or just keeping your favorite one on the road our Volkswagen trained staffed is here for you. Come visit the all new Safford VW today.

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