Loyalty Volkswagen in Chester including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

16300 Priority Way
Chester, VA 23831

Get Directions
Visit Dealer Website

Sales: 804-518-3352

Used Cars: 804-518-3353

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Reviews of Loyalty Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

37 out of 43 people said they would recommend this dealer

4 (out of 5)

Friendly, helpful, and great benefits

Reviewed by Stacy in Disputanta, vaSeptember 13, 2020

I went in twice with veh8cles I first looked up online. I took my list to a sales rep that was available. In the rain he pulled all the vehicles, even from neighboring Loyalty dealerships, and brought them to a service bay for me to view without getting wet. He let me test drive them all, let my son climb in and push buttons etc with no worries, engaged my 8 year old son in silly conversation answering his silly questions, and he suggested what to and what not to look as based on my need and real talk about upkeep costs, saving me some time and possibly lessening his chance as a sale if I had viewed without knowing that info. I appreciated the honesty. I ended up going back to them just because working with Taz Yung was a great experience and because loyalty offers the free lifetime oil changes and inspections. I did purchase a car the next day and love it so far.

Customer Service 4

Buying Process 4

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

2 (out of 5)

Purchasing experience was good but then...

Reviewed by Shavonda Joyner in RichmondSeptember 01, 2020

Buyer beware: I got a 2020 tiguan last month. My salesman was awesome he did the best he could. The first problem was that all of their signage and television commercials promised 6 months no payments. Got to the dealership, the sign out front said it as well. Both salesman and manager said they were no longer running that promo. When I got home that same day there was an add for the 6 month promo on facebook. I checked and it was also on their website. That was aggravating but not the biggest deal. The biggest problem was with lifetime loyalties and what we were told by multiple employees on the phone. We double and triple checked to make sure we understood our benefits Got to the dealership and they told us we were wrong and refused to offer us the services that MULTIPLE employees told us we were entitled to. We ever called right before we left for the dealership and were assured by an employee that everything was fine. The guy we spoke to once at their business said to my husband, "Im not sure who you talked to or what they were smoking but the answer is no." That's an unprofessional response and if we were wrong fine. We could own that. However, we were told incorrect information by at least 3 employees. Any business that cares at all about their reputation apologizes, compromises, and/or offers some sort of concession to the customer for their employees mistake. It's just good business. Then you retrain and clarify information with your staff so the mistake won't be repeated. Moral of the story...I love my tiguan but we are NEVER using any loyalty dealer again.

Customer Service 1

Buying Process 5

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Passat

Reviewed by Jeff in Richmond VaMay 08, 2020

Great service from Tax Jung. Much better that the local competition. Would recommend to my friends. Buying experience was real easy and fast. Great job

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

About Loyalty Volkswagen

Thank you for stopping by Loyalty Volkswagen. We are your Chester Area Volkswagen Dealership specializing in new and pre-owned Volkswagen vehicles, Volkswagen service & Volkswagen parts.

Our knowledgeable sales staff have been trained and certified to provide amazing customer service. Our Chester Volkswagen Dealership has been selling and servicing the Chester area for a long time - our experience is second to none!

Receive a vehicle quote and schedule a service appointment all online! Your Chester Volkswagen Dealership sells reliable and fuel efficient cars! Come visit our show room today!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top