Flow VW Audi Porsche Mazda in Charlottesville including address, phone, dealer reviews, directions, a map, inventory and more

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1313 Richmond Rd
Charlottesville, VA 22911

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Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Flow VW Audi Porsche Mazda

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

26 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Fell Bamboozled

Reviewed by Jasmine P Bevins from Charlottesville, VirginiaDecember 29, 2020

My fiancé brought his car (2005 VW Passat WGN TDI) in after purchasing it from a private seller to set up repairs that it needed. We spoke to guy named Jason Swift who assured him (I was well informed of the process and communications between Mr. Swift and Mr. Webb (My Fiancé)) that he "...would take care it for him." After the initial assessment we were given the statement. The negotiations were to fix everything but a CV joint, totaling about $2000. Long story short- $2000 and the car still has no power (CV joint is not an implication of this problem.) After all that, we were told to find and buy a transmission control module, and they were to replace it. My fiancé, was charged for a State Inspection, wind shield wipers were not replaced and still have rubber showing the wear. Oil wasn't changed, as charged, still a few quarts short.... $2000 we were told would take care of it. Friendly Liars clearly out to swindle anyone while using a smile. It gets better... My experience there at the Pantops location wasn't better. Mr Swift argued immediately that for the amount of $2000 we could find a lesser expensive vehicle to maintain, and not once did we question the costs. As a Caucasian transgender female with a African American Fiancé I do believe at this time we were targeted in discrimination and profiling. I felt very uncomfortable in the waiting center as guys did indeed laugh as I entered and waited humbly with my guy. The employees here are mean with malicious intent to segregate, profile, and discriminate against other humans.. My perception is that Flow VW in Charlottesville Virginia doesn't want to work on VW if you're LGBT and not whi...... Charlottesville allows this? A sanctuary city. My Birth Place.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Best Staff and Dealership EVER

Reviewed by David Hennessey from Farmville, VAMarch 21, 2020

From initial conversations to taking delivery of the car, Flow Volkswagen of Charlottesville (and more specifically Danny and Shaun) were in instrumental in my car buying experience. I cannot say enough about the staff and quality of the Jetta Sportwagen TDI I purchased. We had a unique situation due to my wife being pregnant and they accommodated our needs to the fullest! Couldn't be happier! Thank you Danny, Shaun, and Flow Volkswagen!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Satisfied Customer

Reviewed by The Breñas from Charlottesville, VAOctober 15, 2019

Trading in two cars today and driving home a beautiful A4 tonight, was a tall order. Thanks to Amonte Harvey, our Sales Consultant, who was professional, courteous and very patient, and his colleagues at FLOW the transactions went smoothly.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

The Brenas, Thank you for taking the time to let us know how we did. We are very happy to have provided you with such a positive experience and hope to be of service again in the future! Best wishes, Flow Volkswagen of Charlottesville

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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