Volkswagen SouthTowne

My 2017 GTI was stolen from Volkswagen Southtowne following a diagnosis of engine failure at 61,500 mi.(that's 1,500 mi over the warranty) Volkswagen Corp.. would not honor or extend the warranty since I had an open insurance claim for the theft of my car (does not make any sense right?) Volkswagen Southtowne were unable to produce video footage since they had claimed they don't have any video survalence of the crime since it had taken place at least 8 days prior to my request for the footage. The service advisor advised me the cost for a new engine would cost $16,000 .00. I recently received a quote from Strong Volkswagen for $8,000.00. Could this act of dishonesty be based soley on the fact that this dealership gets paid commission on every part they sell to their customers ??? AVOID THIS DEALERSHIP AT ALL COSTS IF THEY DO TREAT EVERYONE EQUALLY LIKE THEY CLAIM... WATCH OUT!!! I have yet to receive ANY deemable effort in assisting me through any of this from any of the employees at Southtown VW Dealership or the VW Corporation. After you purchase a warranty and sigh the contract their whole demeanor changes toward their customers.

Awful awful dealership. Make sure you get everything in writing if you happen to purchase from here. They will do everything possible in finance to hide what they are actually charging you such as add ons that can raise the total cost of the vehicle by $5,000 plus. I suggest you stray away from this place, it was the biggest mistake of my life.

We came back because of the great service that we received 3years ago and this was even better. Thanks for the fiance team for working their magic we are now in a brand new vehicle. Thanks again we will be back and will tell everyone.