115 E University Pkwy
Orem, UT 84058

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 2:00pm

Reviews of Ken Garff Volkswagen Orem

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I went to this dealership and my car had a small issue .

Reviewed by 4hmedfaroukMarch 03, 2024

I went to this dealership and my car had a small issue . So I went there and they charged me 2500$ to fix something wrong with the engine. Then we waited for a little awhile and got an email saying they needed to change something else and it was going to cost 3000$.. then we waited again and they said bad news the engine is broken . Then they said an engine will cost 6000$.. so we did all that. Then now the car still has a check engine light on and they don’t want to fix it when I already spent 14600 on repairs for the car and they still haven’t fixed my issues which it still has a check engine light on. And they couldn’t fix it at all. And I spent 8 months going back and forth from Orem to salt lake the gas wasted and everything so please don’t come to this shop they will see you as a price tag

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Anthony Almanza, General Manager anthonya@kengarff.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome experience

Reviewed by Peter from Salt Lake CityAugust 30, 2023

Great experience. Damon was 10/10 efficient and helpful with every step. Made this a seamless process and would recommend him and this dealership to anyone.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

No nonsense buying experience

Reviewed by Jill from UtahJuly 01, 2023

I do not enjoy buying cars, in fact I dread the whole process. That being said, my recent experience buying through Ken Garff was surprisingly pleasant and pretty painless. They were very straight forward, didn’t pressure me to do things I wasn’t interested in, didn’t waste my time and I actually got a better price than I expected. This has never happened at any dealership I have been to before. I really appreciated that!! Grace did a great job of keeping me updated on the progress of my car and helping to get everything ready so I could get in and out and quickly as possible. This is the second car I’ve purchased here and I don’t think I’ll go anywhere else again if I don’t have to.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ken Garff Volkswagen Orem

Ken Garff Volkswagen is your premium Utah County New/Used car dealer conveniently located on University Parkway in Orem Utah. We stock a large selection of new used and certified pre-owned vehicles. All of our used vehicles go through a 121 point inspection to ensure quality. We offer extremely competitive prices on all of our used vehicles which makes for a hassle free car buying experience

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top