Volkswagen
New Car Dealership in Orem, UT
Overall Rating
4.8/5
Read dealer reviews
Ken Garff Volkswagen is your premium Utah County New/Used car dealer conveniently located on University Parkway in Orem, Utah. We stock a large selection of new, used and certified pre-owned vehicles. All of our used vehicles go through a 121 point inspection to ensure quality. We offer extremely competitive prices on all of our used vehicles which makes for a hassle free car buying experience
Need service for your new Volkswagen?
Ken Garff Volkswagen Orem's Volkswagen-trained mechanics can help.
Ken Garff Volkswagen Orem Reviews
Overall Rating
4.8/5
210 out of 224 people recommended this dealer
Overall Facilities:
4.6/5
Fast, fair, and thorough with great communication
Reviewed by untergeek
in Salem, UT
December 31, 2020
This is the fifth time I've brought one of my VWs in for any service (oil changes included). This occasion required routine maintenance (oil change, factory recommended brake fluid replacement, and the factory recommended fuel system cleaning), as well as a warranty repair for a pair of sway bar links which wore out far too early (at 38K miles). The sway bar links were covered by warranty, thankfully. The service technicians were exceptionally thorough in verifying the state of my Atlas, including recommending—and not requiring—the recommended factory services, and confirming the worn sway bar links. I had initially thought that only the driver side link was bad, but the service technician did a test drive and was concerned that the passenger side was also worn, so he brought it back in and replaced it too. So, with multiple services performed, I dropped my car off at 1:15pm and it was done by 5:20pm. Very satisfied, and I am coming to trust the team at Ken Garff so that when I'm outside the warranty period, I know I will continue to receive trustworthy service and value.
Great sales rep
Reviewed by Tannerj
in Orem, Utah
December 19, 2020
Anthony our sales rep was wonderful. We felt like he cared about us and tried to get us what we wanted. We would recommend Anthony at Ken Graff VW over anyone else. Fanatics at what he does.
Low pressure, highly helpful experience
Reviewed by acuteot
in Saratoga Springs, UT
October 24, 2018
I took my time doing research across multiple dealerships and the staff at Ken Garff VW was super helpful and low pressure while I sorted it out. They seemed focused on getting me whatever info I needed to make the right choice for me. The buying process was fairly low pressure and they showed me the invoice on request. Didn’t move much on price, but the offer was basically at invoice plus was able to get some maintenance thrown in. They even helped us resign all the papers the next day when a personal situation changed. I had the same person from start to finish of the process—none of the bait and switch tactics or secretive meetings in back rooms. In fact there are no rooms—everything is visible and audible throughout the showroom. My salesman even attached the roof rack for me, although the weather stripping has already come off twice in a week—but that speaks to the product quality, unfortunately. Overall as great an experience as buying a new car can be!
