Volkswagen of Alamo Heights

Completely unprofessional, unethical business team, provided a completely disappointing and negative experience; Tim Bailey (sales), Jesse Spencer Jr (sales manager), Mark Payton (financing) I co-signed for financing/used vehicle purchase early 12/31/2025- the vehicle was already listed online for sale but had not gone through inspection/service. I was told by salesperson (Tim Bailey) that there was “high possibility” the car would be ready that same day since it was early (depending on findings of inspection and needed services) or in a couple of days and it would be prioritized to front of line for service- we further discussed the situation about needing the vehicle sooner rather than later and he further stated that the vehicle seemed to be in overall good condition and wouldn’t require much service. I received an update on 1/3/2026 and I was informed that a part needed to be replaced was waiting delivery and that it was rushed delivery. Delivery of the vehicle was not progressing like originally discussed- early on 1/5/2025 I went to a sister dealership as I was still looking to purchase a vehicle and explained the situation I was in (already have signed a financing/purchase contract but no delivery of vehicle)- I was informed by the sales team that the deal can be rescinded under the circumstances of delay and the vehicle no being delivered/driven off the lot. I reached out to Tim Bailey via text/phone call explaining that I would not like to proceed with purchasing the vehicle and to cancel everything after 3 business (5 calendar days). I had also reached out to Ally financial services that day, 1/5/26- in the morning and afternoon, and they informed me that the contract had not been received/processed indicating it can be canceled by dealership. I went in person to talk to Tim Bailey Monday 1/5 and requested to speak to his manager, and he informed Jesse Spencer was his manager and was notified about me waiting to speak to him. Tim was evading my requests and still pressing that car would be ready soon. It seemed like I was being evaded since first requesting to rescind the contract; I waited 20 minutes for Jesse Spencer and he never showed up- that was all the time I had to spare as I had to get to work. I did not get any response that day, the following day 1/6 I forwarded the email requesting cancellation to Mark Payton. I did not get a response Jan. 7-9- I called Jan. 10 and was able to speak to Jesse Spencer and he gave me an update that the vehicle not only needed a part but also a tool to install that part and that was pending delivery as well. At this point, 11 days since signing, delivery of the vehicle was due to circumstances outside the control of both parties- they customer should not have to I requested over 8 times via various communication methods to at least 4 different employees as of 1/5 about cancellation- I have been evaded since then. I was called 1/14 and notified that the vehicle was ready- and again I notified a different staff member that I have been requesting to cancel since 1/5. I spoke to Ally numerous times since the 1/5- on 1/12, 1/19, and 1/22- they informed the same thing each call, that the contract can be canceled by dealership by sending them cancellation forms. Today, 1/24/26, the car was dropped off (abandoned) on my street a few houses down from my home- poorly parked, unlocked, with the keys inside. How is this right or ethical business behavior? These individuals engage in horrible business practices- when it comes down to helping and doing the right thing, they will do the right thing for themselves and their bottom line- they truly demonstrated zero integrity and poor character and don't care about having a negative impact on a customer. All this caused me to incur additional unexpected expenses and unnecessary stress. I own my mistakes in this case- my mistake here was being too trusting that business would be conducted in good faith and reasonable professionalism

Crystal in the service dept at VW ALAMO HEIGHTS, is an amazing service advisor. She is always willing to help and very informative on processes.

I?ve been visiting your service dept for all of my cars needs for a decade. I have 2 Jettas which your employees keep running in excellent shape. I?d like to specifically mention Leilani, crystal and Francisco as my 3 go-to?s at your facility. I smile when I see them because I know I?ll be in good hands. I trust them to be fair and honest always. They give your company a very good reputation and as long as you have employees like them I?ll continue to visit and purchase the families next Jetta from you.