Volkswagen and Mazda
New Car Dealership in Longview, TX
Overall Rating
4.6/5
Read dealer reviews
Our Longview Volkswagen dealership has been family-owned and operated for over 40 years, making Gorman McCracken VW one of the most experienced car dealerships in East Texas. McCracken VW has low prices and a friendly staff which is why we were awarded the Longview Journals? ?Best Dealership in Texas? award. Our convenient location, just off Highway 80, near I-20, allows us to easily serve our new and used Tyler Volkswagen car buyers.
Need service for your new Volkswagen or Mazda?
Gorman-McCracken Volkswagen Mazda's Volkswagen-trained mechanics can help.
Gorman-McCracken Volkswagen Mazda Reviews
Overall Rating
4.6/5
53 out of 58 people recommended this dealer
Overall Facilities:
3.3/5
Jackie McBride was very nice and helpful
Reviewed by Katrina Smith
in Marshall,Texas
November 24, 2020
Jackie McBride was quick and helpful today. He had sure if I was okay and he made my vehicle looking good this morning I would tell anyone to come to Gorman McCracken
¿¿¿No Bueno ¿¿¿
Reviewed by Pete
in Longview
October 24, 2020
Took my 2017 Passat into the service department because it had a massive oil leak.
It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly.
I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!!
There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair.
I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken.
Do yourself a favor and skip these folks. If they will do this to me, they will do this to you!
Go see Jonathan!!!!
Reviewed by L. Gicker
in Elysian Fields, TX
June 28, 2018
I can not say enough great things about Jonathan, Taylor (Tae Tae), Thomas, and Matt. I have been looking for a reliable, safe, roomy, and fuel efficient car for months. I have looked everywhere from Shreveport, Dallas and many places in between. This was the spot, my mother and I were treated with the upmost respect. Jonathan listened to the very specific list that I wanted and responded promptly. He invited us into the showroom where he presented Mother and I with bottled water and had me sit in (what ended up my new car.) He showed us everything that that particular Jetta had to offer; he then explained what the more equipped cars had vs what the less equipped. He took me to drive a few used models as well as some of the top of the line models. I eventually decided on the mid line Jetta that they had on the showroom floor. The pricing is great and most importantly straight forward. The payments were reasonable as was the months to pay it off. The warentee is absolutely the best part as it last as long as the financing, which in these times is so rare. All the guys at this dealership stayed late for us to finish the purchasing and were more than happy to do so. They weren’t rude, I didn’t feel rushed, and never did I feel like I was being a bother. My boys are 17, 13 and 9. And they’re 6ft 2”, 5’7”, and 4’11” they all weigh well over 100lbs and fit comfortably in the back seat.
I can not say enough great things about this car buying experience. I will be sending everyone I know.
