800 E State Highway 31
Longview, TX 75604
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 6:00pm |
See all dealerships near Longview, TX that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
My experience was smooth and very transparent.
My experience was smooth and very transparent. My first time buying a car on my own, they walked me through the process without jacking up prices and let me know where every charge is coming from. I got a great deal and would use them again
Dealer Response
Thank you, L! We're thrilled to hear about your smooth experience and that you felt well-informed throughout the process. We look forward to helping you again in the future!
Maximum rating = 5
I had the worst experience at this dealership.
I had the worst experience at this dealership. After agreeing on a price and driving three hours to get there, I received a call informing me they would not honor the agreed price. Our agreement was clear: they would accept my offer plus TTL if I financed through them. When I spoke to the manager and explained the situation, he initially denied any agreement. I mentioned that I had the agreement in an email, and he asked for some time to call me back. Eventually, he called back, saying they would prepare everything. When I arrived, they pulled me into the office and tried to add more charges, and they wouldn't even show us the car. The customer service was terrible, and the salesperson was not even present when I arrived. This dealership clearly does not respect their customers' time or patience. I left with a ding on my credit and no vehicle. I would never recommend this company to anyone looking to purchase a vehicle.
Maximum rating = 5
Jackie McBride was very nice and helpful
Jackie McBride was quick and helpful today. He had sure if I was okay and he made my vehicle looking good this morning I would tell anyone to come to Gorman McCracken
Maximum rating = 5
Our Longview Volkswagen dealership has been family-owned and operated for over 40 years making Gorman McCracken VW one of the most experienced car dealerships in East Texas. McCracken VW has low prices and a friendly staff which is why we were awarded the Longview Journals? ?Best Dealership in Texas? award. Our convenient location just off Highway 80 near I-20 allows us to easily serve our new and used Tyler Volkswagen car buyers.
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