800 E State Highway 31
Longview, TX 75604

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Gorman-McCracken Volkswagen Mazda

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My experience was smooth and very transparent.

Reviewed by L from Longview, Texas January 20, 2026

My experience was smooth and very transparent. My first time buying a car on my own, they walked me through the process without jacking up prices and let me know where every charge is coming from. I got a great deal and would use them again

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you, L! We're thrilled to hear about your smooth experience and that you felt well-informed throughout the process. We look forward to helping you again in the future!

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Maximum rating = 5

1.0 (out of 5)

I had the worst experience at this dealership.

Reviewed by Tsam from Houston TexasJuly 24, 2024

I had the worst experience at this dealership. After agreeing on a price and driving three hours to get there, I received a call informing me they would not honor the agreed price. Our agreement was clear: they would accept my offer plus TTL if I financed through them. When I spoke to the manager and explained the situation, he initially denied any agreement. I mentioned that I had the agreement in an email, and he asked for some time to call me back. Eventually, he called back, saying they would prepare everything. When I arrived, they pulled me into the office and tried to add more charges, and they wouldn't even show us the car. The customer service was terrible, and the salesperson was not even present when I arrived. This dealership clearly does not respect their customers' time or patience. I left with a ding on my credit and no vehicle. I would never recommend this company to anyone looking to purchase a vehicle.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

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Maximum rating = 5

5.0 (out of 5)

Jackie McBride was very nice and helpful

Reviewed by Katrina Smith from Marshall,TexasNovember 24, 2020

Jackie McBride was quick and helpful today. He had sure if I was okay and he made my vehicle looking good this morning I would tell anyone to come to Gorman McCracken

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Gorman-McCracken Volkswagen Mazda

Our Longview Volkswagen dealership has been family-owned and operated for over 40 years making Gorman McCracken VW one of the most experienced car dealerships in East Texas. McCracken VW has low prices and a friendly staff which is why we were awarded the Longview Journals? ?Best Dealership in Texas? award. Our convenient location just off Highway 80 near I-20 allows us to easily serve our new and used Tyler Volkswagen car buyers.

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