Gorman-McCracken Volkswagen Mazda

I had the worst experience at this dealership. After agreeing on a price and driving three hours to get there, I received a call informing me they would not honor the agreed price. Our agreement was clear: they would accept my offer plus TTL if I financed through them. When I spoke to the manager and explained the situation, he initially denied any agreement. I mentioned that I had the agreement in an email, and he asked for some time to call me back. Eventually, he called back, saying they would prepare everything. When I arrived, they pulled me into the office and tried to add more charges, and they wouldn't even show us the car. The customer service was terrible, and the salesperson was not even present when I arrived. This dealership clearly does not respect their customers' time or patience. I left with a ding on my credit and no vehicle. I would never recommend this company to anyone looking to purchase a vehicle.

Jackie McBride was quick and helpful today. He had sure if I was okay and he made my vehicle looking good this morning I would tell anyone to come to Gorman McCracken

Took my 2017 Passat into the service department because it had a massive oil leak. It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly. I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!! There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair. I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken. Do yourself a favor and skip these folks. If they will do this to me, they will do this to you!