10400 Southwest Fwy
Houston, TX 77074

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00am
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 9:00am – 2:00pm

Reviews of Archer Volkswagen

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Archer Volkswagen service department is beyond slow.

Reviewed by Matt from ManvelSeptember 05, 2024

Archer Volkswagen service department is beyond slow. I have an issue with body molding and it has been 4 months and still no replacement parts. I leased this vehicle in 2024, it is a 2023 left over and the side molding popped out already.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Ivan

Reviewed by Denise C from Richmond November 03, 2022

Service Advisor was not friendly at all. Was telling him about a noise I was hearing in my car when driving. Asked if they drove the car "nope". We just checked the brake pads. Drove away and still hear the same noise. Awful service. I will be doing a google review. He also told me a needed tires. Gave me a price for some. Told him not in my price range. Never offered another option. Worst experience ever!!! As I go shop for tires and get my car fixed somewhere else!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Very Impressed

Reviewed by Brent from Weston Lakes, TXJune 23, 2022

This place made it so easy to purchase a vehicle, nothing like I've seen before and i have bought a lot of cars. I can't speak to the other sales reps there but i can tell you that Jamaal Taylor was absolutely amazing. The finance guy was fantastic as well. Go see Jamaal at Archer VW

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 3

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Archer Volkswagen

Archer Volkswagen is a family owned and operated automotive dealership that has been in business since 1956! With 57+ years of automotive experience we strive to establish a meaningful long lasting relationship with our customers and staff. We hope that our highly trained staff will give you the same family treatment that has sustained us for the last 57 years.

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