Archer Volkswagen

It is the third car that we bought from the same location and the same sales agent, excellent customer service, they do not pressure you when choosing your car and most importantly they do not have you waiting a whole day to make a purchase! in Archer it is only 1, 2, 3 and voila you leave driving any vehicle My husband and I have had the best Archer Southwest experience

OMFG - The absolute worst service in the WORLD! We find a car online, call and ask if they could meet us halfway if we purchased it, and wired the money. We got a quote on a car, got the deal sheet sent to our bank, paid for the car (NEVER ASKED FOR A DISCOUNT). When we called to ask when we could meet, the internet sales staff immediately starts treating us like garbage saying we can't do that, you were misinformed. When I said everyone else has done that when I purchase cars he hung up on me!! This was after funds were wired (based on the deal sheet the dealer provided to us and the bank). So I called to speak to the GM and just get this done for my relative. Finally, reach the general manager, he said he would check 2 days later no call, finally, call him twice on day 3 and 4, say's "He dropped the ball" and would call me back, 6 hours pass then I FINALLY GET A CALL and the "NAMESAKE" of the dealership says he can't sell the car for what we purchased it for SEVERAL DAYS EARLIER! That they must have miss-priced the vehicle, and there's literally nothing he could do but give us a "DEAL" on a different vehicle. This dealership must have been handed down by a father, there is ZERO chance VW is letting these people use their name with this type of service.

Carlos offers exceptional service. I have bought 6 cars from them and they also take great care of me. Highly recommend them and they will take care of you as well.