Archer Volkswagen in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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10400 Southwest Fwy
Houston, TX 77074

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00am
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 9:00am – 2:00pm

Reviews of Archer Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

90 out of 109 people said they would recommend this dealer

5 (out of 5)

Awesome ! Best Customer Experience

Reviewed by Roxana F. in HoustonMarch 07, 2021

It is the third car that we bought from the same location and the same sales agent, excellent customer service, they do not pressure you when choosing your car and most importantly they do not have you waiting a whole day to make a purchase! in Archer it is only 1, 2, 3 and voila you leave driving any vehicle My husband and I have had the best Archer Southwest experience

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

OMFG - The absolute worst, my first complaint

Reviewed by FArcherVW in Austin, TXJanuary 30, 2021

OMFG - The absolute worst service in the WORLD! We find a car online, call and ask if they could meet us halfway if we purchased it, and wired the money. We got a quote on a car, got the deal sheet sent to our bank, paid for the car (NEVER ASKED FOR A DISCOUNT). When we called to ask when we could meet, the internet sales staff immediately starts treating us like garbage saying we can't do that, you were misinformed. When I said everyone else has done that when I purchase cars he hung up on me!! This was after funds were wired (based on the deal sheet the dealer provided to us and the bank). So I called to speak to the GM and just get this done for my relative. Finally, reach the general manager, he said he would check 2 days later no call, finally, call him twice on day 3 and 4, say's "He dropped the ball" and would call me back, 6 hours pass then I FINALLY GET A CALL and the "NAMESAKE" of the dealership says he can't sell the car for what we purchased it for SEVERAL DAYS EARLIER! That they must have miss-priced the vehicle, and there's literally nothing he could do but give us a "DEAL" on a different vehicle. This dealership must have been handed down by a father, there is ZERO chance VW is letting these people use their name with this type of service.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Alejandro Acosta

Reviewed by Alejandro Acosta in Houston, TXJune 18, 2018

Carlos offers exceptional service. I have bought 6 cars from them and they also take great care of me. Highly recommend them and they will take care of you as well.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Archer Volkswagen

Archer Volkswagen is a family owned and operated automotive dealership that has been in business since 1956! With 57+ years of automotive experience we strive to establish a meaningful long lasting relationship with our customers and staff. We hope that our highly trained staff will give you the same family treatment that has sustained us for the last 57 years.

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