Volkswagen
New Car Dealership in Garland, TX
Overall Rating
4.4/5
Read dealer reviews
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Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Volkswagen of your choice. At Rusty Wallis Volkswagen, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs.
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Rusty Wallis Volkswagen Reviews
Overall Rating
4.4/5
55 out of 65 people recommended this dealer
Overall Facilities:
3.7/5
Prepare to be lied to
Reviewed by James
in Garland, Texas
August 21, 2020
Shady, shady, shady. Be prepared to play games, be lied to and manipulated. The salesman and sales manager attempted to manipulate me into paying a higher price on the car than agreed upon, in addition to telling me several times it was sold, then coming back with no it’s not! I drove from 4 hours away to get the car, with cash in hand, and they decided to play games. I was minutes away from being there, I was told via phone, the car was there and available. Shortly after the call I received a text message stating the car sold last night. I texted back and pointed out the discrepancy. They responded with, we just took a deposit on the car 5 minutes ago. Again, the messages contradicted each other. They clearly got a lot interest in the vehicle and decided they could sell the car for more. I called and spoke to the sales manager and he blew me off. I pointed out the inconsistencies in the messages, and phone calls. He checked message history and claimed he didn’t see the any messages from that morning. I offered to forward the messages to him and he declined. He simply stated, we just received a deposit, there is nothing he could do. I expected a lot more integrity from a big dealership. I drove 8 hours round trip with my daughter. It broke her heart and waisted my time and gas
No Ethics
Reviewed by Ram that truck
in Garland, Tx
May 10, 2020
Found a vehicle on line that was perfect and made an offer, got back a 7 day price gaurantee by email. The next day had to call about the vehicle as noone contacted me. Noticed there was a price change (increased), so called back at the end of the day after still not receiving anything on the vehicle only to be told the new price is what it is and my emailed price guarantee was not valid due to a lot of online interest in the vehicle. This coming from a salesman and a manager. Not the way to do business at all.
Greatest Salesperson Ever!
Reviewed by Firstsource
in Dallas, TX
July 22, 2017
I came in to purchase my wife a slightly used pre-owned vehicle when I ran into a salesperson named Jeff Edwards. I've purchased many cars in the past but this was the most professional experience I've ever had. Jeff made the process simple, quick & super professional!
I ended up leaving late and once I arrived home I had an issue with the car, my fault, so I called Jeff at almost 10pm and he drove over to my house to rectify my situation in 5 minutes. I couldn't believe he came over that late!
Best vehicle purchase experience I've ever had along with the most professional salesperson I've ever dealt with.
Great Job Jeff!!
