12635 Lyndon B Johnson Freeway
Garland, TX 75041
Sales: 888-363-2904
Used Cars: 214-349-5559
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Garland, TX that carry Volkswagen
Overall Rating:
4.5 (out of 5)
93% recommend this dealer
761 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The sales staff at this dealership were helpful when I
The sales staff at this dealership were helpful when I purchased my car, but the service advisors and mechanics are among the worst in the DFW area. During the first service, my car did not meet the specifications indicated by the dashboard message, which prompted a warning to check the oil level. The car has only 4,000 miles, and the service advisor informed me that it's normal for a car like this to use oil periodically, especially before reaching the oil change limit. Now, with 84,000 miles on the car, I've taken it in multiple times for the same issue. Each time, the service advisor has told me that it's not normal for the car to display this message after I've had the oil changed just 2,000 or 3,000 miles prior. Today, I took the car in for service again, and the advisor claimed that it's normal for a car to consume oil after 3,000 miles following an oil change, even though the car is supposed to have oil changes every 10,000 miles. I asked them to check the oil level and refill it if necessary, as well as change the transmission oil. Three hours later, I was informed that the vehicle needed another oil change. It seems that the staff lacks the necessary experience to provide good service, and the mechanics are not reliable either. On one occasion, I took the car in for an oil change, and they returned it to me with a leak from the oil plug. Although they fixed the issue, it happened again. I believe these people do not know what they're doing and have repeatedly made the same mistakes. From now on, I plan to find a different dealership that can properly service my vehicle.
Maximum rating = 5
Avoid this dealership.
Avoid this dealership. They treat customers like fools who can be easily cheated. I had to argue with them just to get the tint on the car which was already included in the price. The sales manager is very good at his job of lying to customers. The finance manager and also the registration receipt clearly stated the registration sticker will be sent home. But when I contacted them after not receiving it for a month, T J wanted me to come in person to collect it. Sent an email and also left voice mail for the finance guy Jason but got no response from him either.
Maximum rating = 5
Willy and Eduardo were great very fast and easy Highly
Willy and Eduardo were great very fast and easy Highly recomended love the team from los Cubanos 2025 Atlas VW
Maximum rating = 5
Thank You for Choosing East Dallas Volkswagen The team at East Dallas Volkswagen would like to welcome you to our dealership in Garland, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Garland, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Garland count on the high-quality vehicles and services found at East Dallas Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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