5505 S Desert Blvd
El Paso, TX 79932
Sales: 915-845-8500
Used Cars: 915-845-8500
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near El Paso, TX that carry Volkswagen
Overall Rating:
4.3 (out of 5)
87% recommend this dealer
420 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I requested a car wash but when I picked it up, I didn't
I requested a car wash but when I picked it up, I didn't notice that it hadn't been done. When I called the service tech the next day, she said she wasn't in yesterday (the day I picked up my vehicle). While I understood she wasn't in, wouldn't the car wash request be noted in her service notes? FYI, someone else complained of the same problem a few weeks before me. Obviously, they took no action to correct their shortcomings. It's either poor management of the service department or they just don't care about customer service.
Dealer Response
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Maximum rating = 5
Avoiding this dealership and Ceballos.
Avoiding this dealership and Ceballos. I'm was trying to request numbers on a used vehicle on my only day off. I told them I’m over 4 hours away and needed numbers before making the trip to the dealership so I could get financing figured out. I gave them my trade-in info and everything they needed for out-the-door numbers. 6-7 hours later the salesman gave me a trade value only, which was lower than the Blue Book. The only thing the salesperson would say is you can still drive 4 hours out of your way tomorrow.
Dealer Response
Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
Maximum rating = 5
My old tires had more than half the lifetime thread left
My old tires had more than half the lifetime thread left in them and the service rep. Kept them, even though I specifically asked for them to be returned to me.
Dealer Response
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Maximum rating = 5
Rudolph Volkswagen is El Paso's number one dealer in customer service selection and price. Visit us today for our current specials at 1-10 and Redd rd or online at rudolphvw.com
We make your car shopping experience fast fun and easy
Find out what your used car is worth with our appraisal tool.