Hiley Volkswagen of Arlington

I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department.

Chris White will shot straight with you and work hard for your business! Managers will deal with you! Great experience with 1st purchase and with repeat purchase!

Bad experience buying here. Buyer beware of the bogus $1000 reconditioning fee they tak on to the price on used cars. I can't believe they brainwashed me into believing that all dealers are charging this fee. I later checked with several dealers who advised they don't charge what the call a recon fee. The used car manager also lied to me and said that the VW Certification was included in the recon fee. I later found out elsewhere that the certification is separate. I called many times after the sale and could not get a hold of a manger, finance manager or the general manager. Then finance cons you into buying their bogus products by supposedly buying down your interest rate. It was all a bunch of lies and a pitiful buying experience