Volkswagen and Porsche
New Car Dealership in Memphis, TN
Overall Rating
3.7/5
Read dealer reviews
At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the difference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett
Gossett Porsche VW also has a service department if you need ongoing support with your new Volkswagen or Porsche, Gossett Porsche VW has Volkswagen-trained mechanics and uses the highest quality parts. If you are in Memphis, Gossett Porsche VW should be your dealership!
Gossett Porsche VW Reviews
Overall Rating
3.7/5
17 out of 27 people recommended this dealer
Untrustworthy Business
Reviewed by Patrick
in St. Louis, MO
June 18, 2020
PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT.
I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.
Inexperienced team
Reviewed by Peter Gunn
in Southaven, MS
March 03, 2020
Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..
Slippery
Reviewed by BradM
in Memphis, TN
November 06, 2018
I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett Porsche, it has always been highly-professional and positive.
The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day.
Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game.
I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”
