1875 Covington Pike
Memphis, TN 38128
Sales: 901-726-3088
Used Cars: 901-881-3729
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 3:00pm |
See all dealerships near Memphis, TN that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Buyers beware, particularly on a 2022 Gentian Blue 718
Buyers beware, particularly on a 2022 Gentian Blue 718 Spyder that Gossett Porsche is currently trying to sell as a CPO vehicle. The car has extensive, poor-quality paintwork covering up undisclosed issues on at least 3 different panels (front bumper and both rockers). In addition to the awful paint quality, there are also signs of poor masking and overspray, a gouge in the rear bumper, missing paint on the driver's door edge, extensive wear on the driver's door sill, a hole in the passenger seat Alcantara, and a broken toolkit bracket in the front-right side of the frunk. Also, the passenger front wheel has been repaired from extensive curb damage. In looking more closely, I believe the rear wheel was damaged and repaired as well. I gave Gossett Porsche a $2,500 deposit, flew in to buy this car and drive it home, only to discover the list of issues above. Sales associate Zack Davidson and Sales Manager, David Graham, both acknowledged the poor condition of the vehicle as it was pointed out to them, and the excuse was: "Our service guys are mechanics. They don't really notice body work." This is unacceptable, especially considering the 111-point CPO checklist has 5 specific items requiring inspection to ensure the car has no visible evidence of body damage. Although my deposit was returned, I am now out over $1,300 in travel costs, and an entire wasted day, due to the negligence of this dealership. I e-mailed David Graham and General Manager, Jason Marshall, requesting reimbursement for my expenses. So far, that e-mail has been ignored. I had built trust in the Porsche brand and dealer network though previous ownership and interactions with multiple dealers. Now that trust has been broken, and I am extremely disheartened. I hope this is a learning experience for all involved, and anyone reading this review. *cars.com doesn't appear to allow photos on reviews, but be sure to check Google or Yelp reviews for the photos that go along with this review*
Maximum rating = 5
Very easy to work with, honest about the history of the
Very easy to work with, honest about the history of the car, worked within my budget, extremely friendly without being overbearing!
Dealer Response
We aim to please and so happy to know we did! Thank you very much for your business and I'll be sure to pass your kind words to our team. Looking forward to serving you again.
Maximum rating = 5
Mark Key was great to deal with.
Mark Key was great to deal with. Very knowledgeable. The purchasing process was quick & easy. He had the car and paperwork ready. The purchasing process only took about 1 1/2 hrs
Maximum rating = 5
At any location of Gossett Motor Cars it becomes clear the moment you enter the showroom or our service areas...the difference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett
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