620 Bakers Bridge Road
Franklin, TN 37067

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Sales: 615-236-3200

Used Cars: 615-236-3200

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Volkswagen of Cool Springs

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Seems selling used cars are not their thing, seems the

Reviewed by Bea July 26, 2025

Seems selling used cars are not their thing, seems the title clerk is way behind after I paid them to switch my plates I ended up doing it as the title clerk said it would be 2 months? I would think 999.00 in administrative fees would be refunded to me. My salesperson was great but she doesn't have the rest backing her up.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Purchased a new Taos and Alyssa our sales person was

Reviewed by louispalmerJuly 08, 2023

Purchased a new Taos and Alyssa our sales person was wonderful. She was professional and helpful throughout the entire process.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

HIGHLY recomend!

Reviewed by Kate from Franklin, TNJune 20, 2023

This was my second purchase through Volkswagen of Cool Springs. Both times, the salesperson did a great job of matching me to the exact car I was looking for. They did not play the "negotiation game" but rather listened to what I was looking for and gave it to me! I'd highly recommend! And shoutout to Peter, my sales consultant!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Volkswagen of Cool Springs

The team at Carlock VW of Cool Springs would like to welcome you to our dealership in Franklin, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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