3491 Ashley Phosphate Rd
North Charleston, SC 29418
Sales Department
| Sun | Closed |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:30pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near North Charleston, SC that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Worst service I have ever received
I have had nothing but bad customer service experiences with Stokes VW for three months now. My car has a factory issue that made the AC leak to the inside. It took me 8 hours to finally get a hold of someone that would help me at the dealership, even when I kept stressing how bad the issue was. After it was repaired, it was returned to me with greasy handprints all over the roof lining and work tools in the trunk. I had to go back again to get the stains out. When they got the stains out they left the roof lining pulled and rugged in many places. Now I have to replace the rook lining. When I tried to talk to the general manager (after 6 phone calls ad 4 voicemails over 6 days) he interrupted every sentence I tried to say and he hung up on me. I will NEVER buy another car from them and will continue to tell people to stay away from them.
Maximum rating = 5
incorrect pricing on parts, poor website for query
I called to get the price and availability of a new car battery and a bottle of 500Ml Brake fluid for my car. After waiting on hold for 10 minutes, the call was dropped. Called back a second time and was quoted over $10 for .5 liter bottle. When I asked the gentlemen about the price being too high for .5 liters he said that was the price. I picked up the battery (all was good) and again inquired about the .5 L brake fluid price and was again told it was $10. I get home, work through the website trying to check on the brake fluid price and behold, it was $5 per bottle not $10. I would have bought 3 bottles if the parts associate had gotten the price right.
Maximum rating = 5
Service with a smile
Van, tank you for all your help and whoever else was involved. We purchased a new vehicle and without going into to much detail there was an issue with the vehicle that we did not notice right away. A week later we called and advised them of the problem. Without any run around we were advised to bring it back and they would take care of the issue. They advised that it would take about a week. Three days later Van called and advised that the vehicle was ready. We arrived and found that the problem had been taken care of. No headaches. Thanks Van once again for all you have done for us. I will send everyone looking for a vehicle to you and I know that they will be taken care of.
Maximum rating = 5
Welcome to Stokes Volkswagen! We are a part of Stokes Automotive Group that has been serving the greater Charleston area for 50 years! As one of the area's oldest continuously family owned and operated automobile dealerships we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience.
Our extensive inventory in our four locations Honda Mazda Kia and Volkswagen make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable knowledgeable and enthusiastic.
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