Speedcraft Volkswagen

The sales team made the process of leasing a new vehicle smooth, easy and stress free. The team took the time to review all possible options and all communications were clear and transparent. Thank you to John and Danielle!

Rude and incompetent service staff. If you can take your car ANYWHERE else, do it. Quoted one price for service - charged much more and blamed me and my daughter for "mishearing" original quote. Service "Manager" was rude and condescending.

I was getting my 2017 Tiguan serviced last week. While I was waiting, I asked to speak to John because he had sent me some trade in offers that I wanted more info on. I wasn’t planning on getting a new car, but I knew that I was at that sweet spot, where I could either keep my current car and spend money on maintenance, or trade it in while it still holds value. Let me tell you, I was nervous!! John immediately eased my fears and introduced me to Danielle, one of the newer sales agents. From there, I sighed a breath of relief and explained my budget and needs for my next car. Danielle listened with care and compassion. I intended to upgrade to a new Tiguan, but when I sat in the one that was in the showroom, we both realized I might need a different car, because the 2025 Tiguan seemed much bigger than my 2017(I am a shorter person with some vision issues). Danielle then suggested the 2025 Taos. As soon as I sat in that car, I knew it was going to be the model for me. It was a busy Saturday afternoon, peak traffic time. I was nervous to test drive it. Danielle suggested we take it to a local parking lot. She drove and I took the wheel when we got to the parking lot. She explained all of the features and technology. I was tempted to purchase the car that day, but I took the weekend to think about it. No hassle, no pressure. On Monday, I went back to Speedcraft. I had worked my budget and was ready to negotiate. John and Mohammed worked together to get me into my new car. I got a more than generous trade in amount and a monthly payment that was in my budget. I’ve never leased a car and had endless questions. My team of 3: Danielle, John and Mohammed were patient in explaining and answering each of my questions. I couldn’t have asked for a better experience. John recognized that I have been a loyal customer for about 25 years, and said “you’re family”. After this experience, that has never seemed so true!